Ryedale District Council


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Contact Ryedale - Ryecare Lifeline Service

Staying independent at home (Lifeline Service)

The Contact Ryedale Lifeline service can offer reassurance and peace of mind enabling people to stay safe at home and retain their independence.

Ryecare leaflet (PDF, 2 pages, 609kb)


The Home Improvement Agency helps people who live in Ryedale District and the Borough of Scarborough to maintain their independence in their home. More information on the handyperson and wellbeing service and other help for you is available here.


If you feel that you may need further support to help you live independently within your own home, then our Lifeline service can help.

The Lifeline has a range of assistive technology which could help you live independently within your own home. Should you require an emergency service, our Contact Ryedale Lifeline control centre is available 24 hours a day, seven days a week, 365 days a year and our experienced advisors will alert the appropriate emergency contacts or services as required.


The Lifeline service is run by Ryedale District Council. It is monitored by a dedicated Lifeline control centre 24 hours a day, seven days a week, 365 days a year.

The Lifeline service provides a communication link between yourself whilst in your home and the Lifeline control centre, so that in an emergency, trained Lifeline customer advisors can respond and take the most appropriate action.
The customer advisors are based in Malton offering a local, experienced and knowledgeable service.

Depending on your personal circumstances you will be provided with a Lifeline unit and a pendant to wear when you are in your home, which has a range of 50 metres. When you activate the red button on either device in an emergency, a call is sent to the Lifeline control centre alerting them that a response is required.

Upon receiving your call for help, our customer advisors will talk to you through the speech module on the lifeline, find out about your problem and call for help.

Your Lifeline equipment is to enable you to initiate a response in an emergency situation. An emergency situation can include contacting:

  • nominated contacts such as family, friends and neighbours
  • Lifeline responders – in the event that none of the above are available, there is a charge for call outs
  • the emergency services such as fire, police and ambulance services

An emergency situation can include:

  • a medical condition where support would be required
  • a fire, gas leak or flood
  • a fall


There are no eligibility criteria for the Lifeline service. Unfortunately there is no funding available for this service.

The service is available to anyone in any property whether privately owned, rented or a housing association property; of any age, who would like to feel safer, more protected and independent in their own home.

The system can provide benefits for:

  • people of any age living alone
  • older, infirm or disabled people
  • people who have been discharged from hospital and require additional support and assistance at home
  • people at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary
  • people living with medical conditions who require peace of mind


The cost depends on the type of support you require.

Please note: the charges below cover the Lifeline only. Additional fees are charged for the rental of the assistive technology equipment and sensors, if you decide to rent any.


Emergency response to notify your nominated contacts that they need to respond to an emergency.

This response service includes contacting your nominated contacts when you need help. This service requires a minimum of two emergency contacts living within a 30 minute radius of your home, as they would be required to respond to any emergency.

Cost: £5.25 per week

In the event of your nominated responder being unavailable, we can provide a response for you. This is charged per call out (minimum of approx. £36).


After you decide if the Lifeline service is appropriate for your situation and which assistive equipment you wish to purchase, one of our Community Team officers will contact you to arrange an appointment to set up a direct debit for your quarterly payments and install the relevant equipment.


In addition to the Lifeline pendant, you may choose to add extra equipment, such as falls detectors and smoke alarms. When the sensors or alarms are activated, the Lifeline control centre is alerted. This means that if for some reason you are unable to press the red button on your Lifeline devices, or are unaware of the danger, we can still respond and send help.

Some of the equipment available includes:

  • personal alarm pendants/buttons
  • smoke alarms
  • fall sensors
  • high/low temperature monitors
  • flood detector

Cost of assistive equipment:

The cost for some of the assistive equipment available is shown below:

Smoke alarm
Raises an instant alarm call if it detects smoke, ensuring any potential fire situations are always responded to.

Cost: 97p per week

Temperature extreme sensor
Detects low, high or rapid rate of rise of temperature within a property and raises the appropriate alert.

Cost: 97p per week

Flood detector
It provides an early warning by raising an alert of potential flood situations in the home.

Cost: 97p per week

Carbon monoxide detector
It warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.

Cost: £1.50 per week

Fall detector
It automatically detects a serious fall and raises an alert. It can also be used as a personal trigger.

Cost: £2.08 per week

If assistive technology is added, a six-monthly visit to test the equipment is included in the charge.


To access the Lifeline services, please complete the Lifeline application form below:

Apply for a Contact Ryedale Lifeline

After you submit the form, a member of our Community Team will contact you to arrange a home visit. You will receive advice on the most appropriate equipment for your needs.

Installation of the equipment you requested may be completed at the time of the visit, or arranged for a later date.

For more information, contact the Lifeline service:

Telephone: (01653) 697737


To cancel your existing Lifeline agreement, please let us know in writing.

Telephone: (01653) 697737


To set up Lifeline you will need the following information:

  • Details of at least two emergency contacts such as next of kin, a neighbour or a friend who are willing to be called by our team to assist
  • Your doctor's name, address and contact details
  • Any relevant medical information


You can request the Lifeline service on behalf of a friend or a relative by completing the Lifeline referral form below:

Lifeline request form

Alternatively, you can email or call us.
Telephone: (01653) 697737



Contact us

Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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