Ryedale District Council

 

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Homelessness prevention

Gold iconAre you homeless or about to be made homeless and need help? The Housing Options Team can advise you about your rights and try to help prevent you from becoming homeless.

If you’re at risk of homelessness within the next 56 days then you can use our online self-referral form to contact the Customer Services Team, or browse the information below.

There can be many causes of homelessness. Our aim is to intervene at an early stage to prevent people from losing their accommodation; therefore we would urge you to contact the team as soon as possible so that we can give you personal advice.

Shown below is useful information to help prevent you becoming homeless, including useful links to other organisations who may be able to help.

 

A Housing Options officer can advise you of your rights and they can refer you to specialists who may able to assist you if required. They can also discuss your future housing options, inform you about how to find suitable housing and check what is affordable for your household. To make an appointment, please submit an Enquiry Form to make an appointment or telephone 01653 600666.

Citizens Advice (CAB) may also be able to advise you. They hold drop-in sessions at Stanley Harrison House, Norton Road, Norton, Malton each Monday, Wednesday and Friday from 9.30am until 12.30pm and there is a drop-in session in Pickering library each Tuesday from 10.00am until 1.00pm. Email Ryedale CAB or telephone the advice line on 0844 4111444.

 

Please contact the Housing Options Team immediately, so they can advise you about your legal rights and check whether the notice is legally correct. They may be able to negotiate with your landlord, or advise you about your Housing Options with regard to finding alternative accommodation. To make an appointment please submit an Enquiry Form to make an appointment or telephone 01653 600666.

Visit the Shelter website for specific information about private tenancies and your rights and obligations as a tenant.

 

The Young People's Housing Solutions @The Hub is in your area to assist with all issues around housing and homelessness. Details of advice, support and help are available on our webpage.

The Housing Options Team provides specialist advice for young people. Please submit an Enquiry Form to make an appointment or telephone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location.

The Housing Options Team work to prevent homelessness in Ryedale in partnership with SASH, Foundation UK and Ryedale YMCA.

More information is also available on our Homelessness support webpage.

 

Please submit an Enquiry Form to Housing Options for advice.

Please also see Dealing with damp and condensation (PDF, 13 pages, 871kb)

 

The Housing Options Team can advise you and refer you to a specialist debt advisor or legal advisor if appropriate and if you are eligible they can help you to apply for assistance form mortgage rescue scheme.

Please submit an Enquiry Form to make an appointment to see a Housing Options Officer or telephone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location.

Citizens Advice can advise people who are having difficulty keeping up with mortgage payments. Alternatively Ryedale Citizens Advice Bureau may also be able to advise you; they hold drop-in sessions at Stanley Harrison House, Norton Road, Norton, Malton each Monday, Wednesday and Friday from 9.30am until 12.30pm and there is a drop-in session in Pickering library each Tuesday from 10.00am until 1.00pm or telephone the advice line on 0844 4111444.

 

The Housing Options Team can give you personal advice and refer you to other agencies who may be able to help. They may also be able to assist you to apply for benefits or may be able to speak to your landlord to help prevent you from becoming homeless.

Please submit an Enquiry Form to make an appointment to see a Housing Options Officer or telephone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location.

If you cannot pay your rent, you have missed rent payments or you are worried that your payments are not being made, sort things out as soon as you can. Even if you have other debts, make sure you deal with your rent arrears first.

Things to do to help you get back on track

  • Make a list of all your debts and identify the most important that you need to tackle first such as your rent, council tax, gas, water and electricity charges
  • Write down all your income and expenses and work out a personal household budget to help you decide how much you can afford to pay to each of the people you owe money to
  • Consider seeking advice from a debt advice agency such as National Debtline or Stepchange.
  • Most importantly, talk to your landlord - try to reach an agreement about paying off the arrears, but do not agree to pay more than you can afford

 

It is very important that you attend court in order to make the judge fully aware of your personal circumstances. Please submit an Enquiry Form to make an appointment to see a Housing Options Officer or telephone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location.

 

If you are a housing association tenant please contact your own housing officer to discuss your needs with them.

If you own your own home or rent from a private landlord please email Social Care at North Yorkshire County Council or telephone 0845 034 9410.

 

You should tell the hospital nursing staff as soon as possible, so that they know that you will be homeless when you are discharged. They will ask the hospital discharge team to help if they can.

The discharge team may refer you to our housing advice team. We will assess your situation and you may be offered temporary accommodation in certain circumstances. If you are within 56 days of discharge, and have no home to return to, our housing options team will support you whilst we decide if we have a duty to re-house you. We’ll also offer you advice and support.

 

If you have a home already but it needs to be adapted, the hospital will refer you to the social services team at North Yorkshire County Council. Call NYCC on 01609 780780

Arrangements will be made for an occupational therapist to undertake a needs assessment.

They will decide if any adaptations could be made to your home so that you can return to it; however if your home is deemed unsuitable, the assessment team will work with the housing provider and/or us to find a solution for you.

Getting help

If necessary please contact our housing team on 01653 600666 ext 43625 or email Housing.

Our team are based at Ryedale House in Malton and appointments are usually available Monday to Friday between 9am and 3pm.

 

There is a responsibility on specified public bodies to refer individuals to the local authority where someone is homeless or at risk of homelessness and they consent to a referral.

For more information please visit our duty to refer page.

 

The Housing Options Team can give you personal advice and refer you to other agencies who may be able to help. They may also be able to assist you to apply for benefits or may be able to speak to your landlord to help prevent you from becoming homeless.

Please submit an Enquiry Form to make an appointment to see a Housing Options Officer or telephone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location.

 

During a Housing Options interview the officer may advise you about benefits to which you may be entitled.

I want to find out what benefits I am entitled to.

I want to find out if I qualify for Tax Credits.

I want more information about claiming Housing Benefit in Ryedale.

 

North Yorkshire Horizons works across Ryedale with individuals and their families who are affected by drugs and alcohol. Tel. 01723 3330730.

 

 

Contact us


Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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