Housing
Changes to our services:
In line with government recommendations around social distancing and home working, we have made some changes to the way we are delivering our services.
- At this time the offices remain open, 10am til 2pm but we are requesting that customers do not come to the office.
- Staff will not be based in the office but will be working from home during this period, so will still be in contact with customers via phone, email and through our Jigsaw Housing system.
- All Housing Options appointments (new cases) will continue but they will be made as telephone appointments only.
- All hospital and prison visits will be made as a telephone appointment only.
- All general home visits will be cancelled unless there is an imminent threat of homelessness and this cannot be undertaken over the phone. Where face to face meetings are required, as an emergency, caution will be taken in line with guidance.
- All tenancy support will be carried out by telephone unless critical.
- All non-essential meetings will be cancelled. Meetings required to maintain delivery of the service are to be undertaken via telephone wherever possible.
- Signage and guidance on COVID-19 is clearly displayed within Ryedale District Council managed properties, this includes the PHE guidance on how to self-isolate.
- We are working to enable accommodation to be made available for people rough sleeping during this current crisis.
- We are still accepting Duty to Refer cases from statutory bodies and encourage agencies to keep referring early to prevent homelessness.
How to access advice or help:
- First please refer to the web pages in this Housing section.
- If you need Housing advice or Homeless assistance, where possible, please complete an enquiry through our Housing Customer Portal.
- Once you have completed the self referral, an officer will contact you to discuss your situation further.
- If you are unable contact us online, please call on 01653 600 666 ext 43625. This will go directly to the Housing Options team. Staff will be required to gather some initial details from you when you call (the same as the info you would provide via the Customer portal).
- You can also email for general enquiries.
Landlords / B&B owners / Holiday Lets
If you are a landlord, manage Bed and Breakfast accommodation or a holiday let and would like to work with Ryedale District Council to assist with the provision of accommodation for households during this crisis or in the future, please contact us at to discuss further.
Homelessness prevention is more important than ever during the current time, therefore if you have a tenant who you are considering serving notice to, or they are struggling with their rent, please contact us as soon as possible so we can support them to resolve the tenancy issues.
This section contains advice and information on a number of topics including:
Unauthorised gypsy and traveller encampments
White Rose Home Improvement Agency
Privacy notices applicable to our Housing services are available on our Privacy Information page.
