Your landlord, or agent, has a legal responsibility to manage your tenancy fairly. They must also keep your home in good condition. When you are renting privately, you have responsibilities and rights too.
I’m having problems with my private landlord or agent. What should I do?
Problems with your landlord can be upsetting and stressful, but there is lots of support and advice to help you.
To make a complaint about your landlord or agent:
- You must get in touch with them first
- Always get in touch by letter and make sure you keep a copy
- Write to your landlord again after 2 weeks, if they haven’t responded
- If your problem is with your agent, you can contact their Redress Scheme for free. Every letting agent is a member of a Redress Scheme and their job is to help you settle disputes.
Get advice straight away if:
- Your deposit isn’t protected. You can get advice here: Shelter website: tenancy deposit
- You don’t understand your tenancy agreement (or you don’t have one). You can get advice on theShelter website
- You landlord hasn’t done a repair that you requested
- Your landlord isn’t meeting safety standards. You can get advice here on the government website
- Your landlord is trying to evict you. You can get advice here on the Shelter website
- You feel you are in immediate danger, or you are worried about your health or security, you can contact Citizens Advice