Ryedale District Council

 

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Comments, compliments and complaints procedure

Your feedback is always important to us

If you have a comment, compliment or complaint, then we’d love to hear it. You can tell us if:

  • Something’s gone well
  • You’ve got ideas for how we can improve
  • You’re unhappy and want to complain about something

Please read our full complaints, compliments and feedback procedure here to see how to get in touch and what will happen when you do. 

How to make a complaint

Fill in this form if you'd like to make a complaint.

Can I make a complaint confidentially or anonymously?

We will deal with a complaint confidentially and your identity will only be made known to the person(s) investigating the complaint.

In some circumstances, it may not be possible to preserve confidentiality, for example where relevant legislation applies. Or if allegations are made involving the conduct of third parties.

If we can't deal with your complaint confidentially, we will explain why. You may then choose whether or not to continue with your complaint.

Whatever you decide to do, we'll record the complaint so that we can improve, but all personal details will be excluded.

We don't usually deal with anonymous complaints. If you wish to make us aware of something that you are dissatisfied with, but prefer to remain anonymous, the information you provide will be considered as feedback. More information about how we handle feedback can be found in our complaints, compliments and feedback procedure.

Complaints about services we don't carry out

If you make a complaint about a service that we don't manage or carry out, then we'll give you the contact information for the organisation, and if possible for a specific person. Or, if we have the details for an outside organisation who can help, we'll pass these on too. 

Our role is over at this point. So, we can't act as an intermediary or follow these complaints up.

However, sometimes we may take up matters on behalf of the community where there has been a clear failure on the part of an organisation.

 

Contact us


Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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