Closing date: Sunday 21 August 2022
There are two post available.
Would you like to be a part of an amazing, dedicated and conscientious team, who use their quick thinking and emotional resilience to provide help and support to residents throughout North Yorkshire?
Based at Ryedale House in Malton, Ryecare Lifeline Service handles emergency calls 24/7, 365 days a year and have been assisting North Yorkshire residents get help for over 30 years, making an invaluable contribution to the local community.
As a Ryecare Customer Advisor you will be responding to customers in an empathetic and caring manner, using protocols in place and your ability to ‘think on their feet’ to support the caller. After working your shift you will really feel as though you have made a difference to the lives of others. Due to the type of emergency calls handled, applicants must be emotionally resilient it is important to have a ‘can do’ attitude as it can be challenging at times. Full training and support will be provided.
The shift pattern for post one is:
Week 1 Monday 6.00 am – 2.00 pm Tuesday 2.00 – 10.00 pm Saturday and Sunday 6.00 am – 2.00 pm
Week 2 Monday Tuesday Wednesday 6.00 am – 2.00 pm
Week 3 Monday Tuesday 2.00 – 10.00 pm Saturday and Sunday 6.00 am – 2.00 pm
The shift pattern for post two is:
Week 1 Monday Tuesday 10.00 pm – 6.00 am Thursday Friday 2.00 – 10.00 pm
Week 2 Monday Tuesday 10.00 pm – 6.00 am Saturday Sunday 6.00 – 2.00 pm
Week 3 Sunday 2.00 – 10.00 pm
The pay is £11.25 per hour plus a 5% enhancement for weekend working on all contracted hours for Post One and 15% enhancement on all contracted hours for Post two for weekend and night time working. The annual salary is £21,695 pro rata. With the enhancements added this equates to £22,779 for Post One £24,907.85 for Post Two pro rata.
The successful applicant will be required to work on a shift basis which may include bank holidays. Occasionally you may be called upon to cover additional shifts, so flexibility is important.
Duties include handling out of hours repair calls and dealing with any other emergency situations in Ryedale, Richmondshire, Craven, Selby and Scarborough Councils.
It is imperative that you are able to work on your own initiative within a framework of identified procedures and protocols. Operators must demonstrate a caring, sympathetic, professional and responsible approach when dealing with vulnerable people and be effective communicators.
Applicants must be good decision makers, be able to prioritise their work load and be able to work calmly under pressure.
Enhanced DBS clearance is required for this post.
For more information about this vacancy, please contact Kerry Clements via email firstname.lastname@example.org
To apply for this vacancy please send your CV to Melissa Humpleby via email Melissa.Humpleby@northyorks.gov.uk