Ryedale District Council


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Website accessibility

We are committed to making the Ryedale District Council website as accessible as possible to provide the best service to all in our district and beyond.

The Council's website is designed to be compatible with the latest versions of all popular browsers and you should ensure that your computer has the up-to-date versions installed at all times. Older versions of operating systems such as Windows XP (now unsupported by Microsoft), Vista and 7 do not permit up to date versions of Internet Explorer, so you should look to use alternatives (such as, for example, Chrome or Firefox) which you can keep up to date in these operating systems.

Mobile devices

When visiting our website on a mobile device (smart phone or tablet), the website automatically adjusts to suit the screen size and orientation. Certain third party additions to the website will not always resize in the same way.

Technical standards we aim to meet

We aim to ensure the website complies with priority 1 and 2 guidelines of the W3 web content accessibility guidelines 1.0, level AA. We aim that our webpages also validate to XHTML 1.0 transitional and use valid cascading style sheets.

Certain systems and other applications that are embedded or linked to or from our website use technology that is not always compliant with accessibility standards. Often this is because the system is performing a specific job that is very difficult to achieve in an accessible way. We will endeavour to bring all sites to an accessible standard as soon as possible.


Accessibility statement for Ryedale District Council - 23 September 2020

This accessibility statement applies to ryedale.gov.uk

This website is run by Ryedale District Council. We want as many people as possible to be able to use this website and are working towards this. For example, that means, in the future, you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that this website is not fully accessible and are taking steps to sort this. At the moment:

  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of text
  • PDF documents are not fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader
  • There’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call our reception on 01653 600666.

We’ll consider your request and get back to you as soon as we are able.

If you cannot view the map on our ‘contact us’ page, please call our reception on 01653 600666 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: .

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can arrange a British Sign Language (BSL) interpreter.

There’s an audio induction loop in the Council Chamber.

Please contact us for more information.

Technical information about this website’s accessibility

Ryedale District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and disproportionate burdens are listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  1. Some images do not have a text alternative, so people using a screen reader cannot access the information. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  2. All of the pages are not easily accessible on a mobile, or easily read on a mobile. This does not meet WCAG AA 1.4.10. This will be resolved with a refresh of the website design, scheduled for December 2020/early 2021.
  3. Not all of the controls (buttons, links and fields) change appearance when they are selected. This does not meet WCAG AA 2.4.7. This will be resolved with a refresh of the website design, and redesign of the forms scheduled for December 2020/early 2021. This will be resolved with a refresh of the website design, and redesign of the forms scheduled for December 2020/early 2021.
  4. Not all of the form controls have labels. This does not meet WCAG A 1.3.1.
  5. The current website doesn’t allow for users to quickly skip to content. This does not meet WCAG A 2.4.1. This will be resolved with a refresh of the website design, scheduled for December 2020/early 2021.
  6. Not all text has sufficient contrast. This does not meet WCAG AA 1.4.3. This will be resolved with a refresh of the website design, scheduled for December 2020/early 2021.
  7. The PDFs are not accessible.  This does not meet WCAG A 1.1.1. We will ensure that all PDFs put on the website from October 2020 are accessible and machine readable.
  8. Links are either broken, or their purpose is not clearly explained, or anchors do not exist.  This does not meet WCAG A 1.4.1, 2.4.1 and 2.4.4. This will be resolved when all of the content is re-written and checked, from November 2020 onwards. 
  9. Links are not distinguished by more than just a colour. This does not meet WCAG A 1.4.1. This will be resolved with a refresh of the website design, and redesign of the forms scheduled for December 2020/early 2021.

Disproportionate burden

PDF documents before 23 September 2020

Some of our content across the site is in PDF format where a durable format is needed. We will be reviewing all PDF documents that are essential for our services and converting these to accessible pages.

However, we have examined documents published before 23 September 2020 and we've assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in February 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG A 1.1.1.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By February 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix ‘writing press releases’.


We plan to add captions to all video content on our website, hosted on our YouTube channel.

What we’re doing to improve accessibility

We are working with Mixd to improve accessibility on this website. A new-look website is scheduled to be launched December 2020/January 2021.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 23 September 2020.

This website was last tested on 21 September 2020. The test was carried out by an online test using the software Silktide.

We used this approach to test all of the pages on the website.

We tested:

  • our main website platform, available at www.ryedale.gov.uk
  • Victoria Forms, PR Gloo and Modern Gov - services based on a different technical platform but ‘skinned’ to look like our website


You can read the full accessibility test report by clicking this link

BrowsealoudThis website is speech enabled with Browsealoud for those who have difficulties reading web pages. You will find the Browsealoud button at the top of each website page, next to the search box.

You are able to create and download audio files from our website pages and play them on another device if you wish.

You can also translate the text on each page into a wide variety of different languages.

Read our guide to using Browsealoud.

Please bear in mind that some parts of the website, supplied by third parties, remain outside of our direct control.

There are many ways you can make this website more accessible. These include:  

  • you can change the font size. You can usually do this in a Tools, Options or View menu depending on your browser.
  • you can alter the colour contrast
  • if you are blind or are visually impaired you can use screen reading software to find information or use the screen reader function.
  • if you have difficulties using a mouse you can navigate the site using the keyboard using the tab key to jump from link to link (or shift + tab to go backwards).
  • all images have alternative text equivalents so if you cannot see the images you can still use the site
  • our site navigation and structure are consistent to make it easy for you to find your way around it
  • we use Plain English but you can translate this site easily

Below is additional information and help with changing the font type and size in each of the major browsers; click on the below link for the browser you're using. Keep in mind that some web pages are designed to work with specific fonts or font types, and that changing the default browser font may cause the web page not to function or display properly.

  • If you have a mouse with a wheel and are using any of the below browsers, you can increase and decrease the size of your fonts in your browser by holding down the Ctrl key, and while continuing to hold down the key, move the mouse wheel up or down. Alternatively you can press and hold the Ctrl key (or Command for a mac user) and press either the + (plus) or - (minus) keys on the top of the keyboard to increase and decrease the font.
  • Bonus Tip: All browsers also support pressing the Ctrl key and 0 (zero) at the same time to reset the font back to the default font.

Colour contrast controls are not as readily available as screen magnification and text size controls. The location of colour contrast controls varies by web browser, and as new versions of browsers are released, colour contrast controls may continue to evolve.

  • Internet Explorer: colour controls are available under Tools/Internet Options, at the bottom of the General tab, until "Use windows colours". (You must change settings to ignore preset colours once you set up your colour preferences.)
  • Firefox: colour controls are available under Tools/Options/Content. (You must disable system colours and disallow pages from setting their own colours once you set up your colour preferences.)
  • Opera: colour controls are available under Settings/Preferences. (It is more complicated than in IE and Firefox to ensure that your colour settings overwrite those of web pages.)
  • Chrome: There are a number of steps you can take to configure Chrome to run with custom contrast and colours:
    1. Install a Chrome Extension (enter 'chrome extensions' into a Google search for the latest version) which allows you to specify your own custom colour combinations, for instance the Change Colours extension.
    - Quick page action to apply/remove styling overrides on a per page, per domain or global basis (overriding Web page colours)
    - Optional background, text, links and visited links colour configuration
    - Option for showing/hiding images
    - Option for showing/hiding Flash objects
    2. Use a Chrome Theme for some control of the colour scheme of the Chrome user interface.




Contact us

Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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