Ryedale District Council

 

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Staying independent at home (Lifeline Service)

The Ryecare Lifeline service makes it easier to stay independent at home. The call alarm service will provide you with peace of mind that help is always here when you need it.


The Ryecare Lifeline service is run by Ryedale District Council and is monitored by a dedicated lifeline control centre 24 hours a day, seven days a week and 365 weeks a year.

Depending on your personal circumstances you will be provided with a Lifeline unit which connects to the telephone socket and a pendant to wear either around your neck or as a bracelet. This is worn when you are at home as the equipment has a range of 50 metres from the unit. 

When you need help you press the red button on either device and it will go straight through to our control centre. The advisor will then contact somebody on your behalf, this could be: family member, friend, a doctor or the emergency services depending on the incident. 

Ryecare can send a responder if your nominated emergency responders are unable or cannot attend. There will, however, be an additional cost for this service.

 

The service is available to anyone, in any type of property, who would like to feel safer and independent in their own home.

The service can help benefit:

  • People of any age who live alone and need extra help
  • Infirm or disabled people
  • People who have been discharged from hospital and need extra support in their home
  • People living with a medical condition
  • People at risk of domestic violence, race harassment, repeat victimisation or distraction burglary
  • People at risk of rogue traders
  • People living in isolated rural remote areas for added reassurance

 

The cost of this service will depend on the type of support you require.

Charges:

The emergency response service which includes contacting your nominated contacts when help is needed costs £5.25 per week.

In the event that your nominated responder isn’t available we will provide a responder for you. This is charged per call out at minimum of £36.

Additional services

In addition to the original unit and pendant, you may choose to add extra equipment such as fall detectors and smoke alarms. The additional alarms and detectors will alert the control centre the moment they go off. This is in case you cannot get to the red button.

Additional equipment and charges include:

Smoke alarm - Raises an instant alarm if smoke is detected.

Cost: 97p per week

Temperature extreme sensor - Detects low, high or rapid rate of rise of temperature within a property and raises an alert.

Cost: 97p per week

Flood detector - It provides an early warning by raising an alert of potential flood situations in the home.

Cost: 97p per week

Carbon monoxide detector - It warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.

Cost: £1.50 per week

Fall detector - It automatically detects a serious fall and raises an alert. It can also be used as a personal trigger.

Cost: £2.08 per week

Paying for the Lifeline:

Once you have decided which services you would like to purchase our Community Team Officers will contact to make an appointment, set up a Direct Debit for the quarterly payments and install relevant equipment.

 

To apply for Lifeline, please complete the application form.

A Community Team Officer will be in contact with you once the application has been made to discuss the service and arrange a home visit. Any equipment you requested will be fitted on the time of the visit.

To set up Lifeline you will need:

  • Details of at least two emergency contacts such as next of kin, a neighbour or a friend. These will be contacted if an emergency occurs
  • Your doctor’s name and address
  • Any relevant medical information

Cancelling Lifeline service:

If you want to cancel you existing Lifeline service, please let us know in writing.

For more information contact:

Email Ryecare

Phone the 24 hour service: 01653 697737.

 

Contact us


Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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