Ryedale District Council

 

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General housing help and advice

Paying rent is a key part of your tenancy agreement. If you fail to pay your rent you could be at risk of becoming homeless.

 

Paying rent can sometimes be difficult if you are on a low income or have money problems. Here is a brief guide of what you should do if you find yourself in this situation.

  • Don't panic!
  • Contact your Housing Association to discuss your account over the telephone. It is often possible to make an arrangement to pay your arrears by instalments. If you keep to an arrangement like this then no further action will be taken.
  • Email the Housing Options Team for advice.
  • Appointments with a member of the Housing Options team are available at Ryedale House every weekday and can be arranged by phoning Customer Services 01653 600666.
  • If you cannot attend an appointment but would like to speak to one of the team for advice please phone 01653 600666 and ask for Housing Options.

 

Your Housing Association will take action to recover rent from tenants who don't have a genuine reason for their rent arrears. They will send letters to all their tenants who fall into arrears. Do not ignore these letters.

If you are a Secure Tenant and you do not clear the arrears or contact your Housing Association to speak to your Estate Manager immediately to make a suitable repayment arrangement, you may ultimately be served with a Notice Seeking Possession (NSP). The NSP stays in place for one year and can be renewed if there are still arrears on your account. Four weeks after the NSP is served, if you have failed to make and maintain a repayment arrangement or clear the arrears in full, your Estate Manager may apply to Court for a Possession Order. The court costs of £150.00 will be charged to you.

If you are an Introductory Tenant you will be served with a Notice of Possession Proceedings (NPP). As an Introductory Tenant, you do not have the same rights as a secure tenant and it is a lot easier for us to gain possession of your home if you fail to pay your rent.

Your Housing Association will continue to write to you and visit you to try to discuss your arrears and it is very important that you make contact with your Estate Manager. You will receive confirmation of the Court Hearing date in writing. It is very important that you attend the Court Hearing as you will need to explain to the County Court Judge why you have not made your payments.

If you make an offer to make payments by instalments, and you are a Secure Tenant, the Court may agree to adjourn your case based on this arrangement. This will stay in force until all the arrears are paid in full.

If you do not make an arrangement to repay your arrears or you default on the agreement made at the County Court, Your Landlord may apply to the County Court again to either request another Hearing or request outright possession of your home. This is called an Eviction Warrant and this gives your landlord the right to send a bailiff to evict you from your home.

Please note: If you are an Introductory Tenant, the Court will automatically give your Housing Association the possession of your home as you have no security of tenure.

If you are evicted, your Housing Association will continue to take action to recover the amount owed. If you contact the Council as a result of homelessness occurring due to non payment of rent, you may be considered to have made yourself intentionally homeless and, as such, would not be entitled to alternative permanent accommodation provided by the council.

 

If you have several debts, you can contact the Ryedale Citizens Advice Bureau on 08444 111 444. They will make appointments to see you at their offices with a view to helping you to make arrangements with your creditors. You can also get advice from the CAB Advice line.

You could also contact The National Debt Line who offer free, confidential, independent advice on Freephone 0808 808 4000.

 

Don't delay - get some help today, contact the Council's Housing Options Team straight away on 01653 600666.

A Housing Options Officer can advise you about your rights and may be able to assist you to claim benefits which you are entitled to. They may also refer you to other agencies which can help with debt problems, support you at court or negotiate on your behalf. Should they be unable to prevent your homelessness they will advise you of your Housing Options and can investigate your homelessness and find out whether you are eligible for temporary accommodation or other assistance.

Depending on your personal circumstances you may be able to work with your landlord, for example by arranging a meeting to look at your finances and agree a payment plan to pay off your arrears. This action could prevent you from becoming homeless so that you can stay in your home.

Ryedale CAB may also be able to help to prevent you from becoming homeless. They have specially trained advisors who may be able to help. They hold drop-in sessions at Stanley Harrison house, Norton Road, Norton, Malton each Monday, Wednesday and Friday from 9.30am until 12.30pm and there is a drop-in session in Pickering library each Tuesday from 10.00am until 1.00pm. Email Ryedale CAB or telephone the advice line on 0844 4111444.

 

Ryedale Citizens Advice Bureau may be able to advise you, they have drop in sessions at Stanley Harrison House in Malton and in Pickering and Kirkbymoorside. 

Stonham Homestay provide a Homelessness Prevention Service in Ryedale and Scarborough, they have drop in sessions in Malton and can be contacted by phoning 01653 694703 or 01723 366566.

Legal advice and representation may be available from the following providers:

Horton Housing provide a Homelessness Prevention service in Ryedale and you can contact them directly to ask for help by phoning 01653 694703 or 01723 366566.  They can work with clients to help them to claim benefits or maximise their income in some other way through budgeting and accessing charity payments. They operate a drop in service for advice and short term assistance or you can go through their referral process to see if you are eligible for longer term help to prevent your homelessness.

Shelter is a national organisation which has a comprehensive housing advice and phone helpline on 0808 8004444.

Foundation may be able to support you at a Court Hearing. Foundation is an independent charity whose legal advice team provides housing advice and legal representation to residents of North and East Yorkshire who are in danger of losing their homes. A Duty Housing Adviser or Solicitor is present on housing possession days in York, Scarborough, Bridlington, Harrogate and Skipton County Courts. The Adviser can negotiate on your behalf and represent you at the court hearing. Contact: 0113 3030150

Support for Housing Association tenants

If you are a tenant of one of the Housing Associations in Ryedale and you are struggling to pay the rent or to manage your tenancy for another reason, please contact your own Housing Association and talk to an officer there, as they may be able to get help for you. Your neighbourhood housing officer may be able to meet up with you to discuss the problems you are having and suggest a solution.

If your tenancy is at risk and you are threatened with homelessness, please submit an Enquiry Form to Housing Options here at the Council or telephone customer services on 01653 600666 for an appointment, as they may be able to offer advice or assistance or refer you to another agency for help.

Appointments are usually available every weekday and under certain circumstances officers can make appointments elsewhere in the district or visit you at home.

Support for tenants in privately rented accommodation

If you are a tenant in a private rental and you are struggling to pay the rent or to keep your tenancy in some other way, please submit an Enquiry Form to Housing Options here at the Council or telephone customer services on 01653 600666 for an appointment, as they may be able to offer advice or assistance or refer you to another agency for help.

Appointments are usually available every weekday and under certain circumstances officers can make appointments elsewhere in the district or visit you at home.

Support for people with a disability

If you or a friend or relative are struggling in your home due to an illness or disability, you should contact Social Care at North Yorkshire County Council for advice. Visit North Yorkshire County Council's website or telephone 01609 534537.

 

If you believe a crime has been committed you should report this to the Police by dialling 101.

The national charity Shelter's website has advice about tackling neighbourhood disputes through mediation.

 

The Council has specialist workers who work with young people and families to prevent homelessness. Mediation is one way of trying to resolve family disputes.

For more information visit the Young Persons Housing Solutions webpage, or submit an Enquiry Form to arrange an appointment tor speak to a Housing Options officer.

 

The Council has specialist workers who work with young people and families to prevent homelessness. Mediation is one way of trying to resolve family disputes.

For more information visit the Young Persons Housing Solutions webpage, or submit an Enquiry Form to arrange an appointment tor speak to a Housing Options officer.

 

The Housing Options Team provides free legal advice to Ryedale residents and landlords about housing and homelessness. We can advise you about you legal rights and responsibilities as a tenant or landlord. submit an Enquiry Form to arrange an appointment tor speak to a Housing Options officer.

Appointments are usually available each weekday at Ryedale House in Malton, if you have special needs and are unable to visit the office please speak to the duty officer to make other arrangements.

Citizens Advice Bureau have housing advice on their national website.

Mid Yorkshire CAB advice and contact details (PDF, 2 pages, 313kb)

Shelter is a national charity which offers advice on their comprehensive website or by phoning 0808 8004444.

 

 

 

Contact us


Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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