Ryedale District Council

 

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Changes to our services:

In line with government recommendations around social distancing and home working, we have made some changes to the way we are delivering our services.

  • At this time the offices remain open, 10am til 2pm but we are requesting that customers do not come to the office.
  • Staff will not be based in the office but will be working from home during this period, so will still be in contact with customers via phone, email and through our Jigsaw Housing system.
  • All Housing Options appointments (new cases) will continue but they will be made as telephone appointments only.
  • All hospital and prison visits will be made as a telephone appointment only.
  • All general home visits will be cancelled unless there is an imminent threat of homelessness and this cannot be undertaken over the phone. Where face to face meetings are required, as an emergency, caution will be taken in line with guidance.
  • All tenancy support will be carried out by telephone unless critical.
  • All non-essential meetings will be cancelled. Meetings required to maintain delivery of the service are to be undertaken via telephone wherever possible.
  • Signage and guidance on COVID-19 is clearly displayed within Ryedale District Council managed properties, this includes the PHE guidance on how to self-isolate.
  • We are working to enable accommodation to be made available for people rough sleeping during this current crisis.
  • We are still accepting Duty to Refer cases from statutory bodies and encourage agencies to keep referring early to prevent homelessness.

How to access advice or help:

  • First please refer to the web pages in this Housing section.
  • If you need Housing advice or Homeless assistance, where possible, please complete an enquiry through our Housing Customer Portal.
  • Once you have completed the self referral, an officer will contact you to discuss your situation further.
  • If you are unable contact us online, please call on 01653 600 666 ext 43625. This will go directly to the Housing Options team. Staff will be required to gather some initial details from you when you call (the same as the info you would provide via the Customer portal).
  • You can also email for general enquiries.

Landlords / B&B owners / Holiday Lets

If you are a landlord, manage Bed and Breakfast accommodation or a holiday let and would like to work with Ryedale District Council to assist with the provision of accommodation for households during this crisis or in the future, please contact us at to discuss further.

Homelessness prevention is more important than ever during the current time, therefore is you have a tenant who you are considering serving notice to, or they are struggling with their rent, please contact us as soon as possible so we can support them to resolve the tenancy issues.

This section contains advice and information on a number of topics including:

Affordable housing in Ryedale

Homelessness

Housing advice

Private housing

White Rose Home Improvement Agency

Privacy notices applicable to our Housing services are available on our Privacy Information page.

 

The Council does not hold any housing stock but several Housing Associations provide social housing in the district. Visit our Find a home page for information and advice on applying for social housing.

The following pages are included in this section. Please click on the links below to examine the content.

Privacy notices applicable to our Homelessness service are available on our Privacy Information page.

The following pages are included in this section. Please click on the links below to examine the content.

Housing advice - status: reduced

Due to the COVID-19 outbreak and responding to social distancing we will not be conducting any face to face housing interviews.

How to access advice or help:

  • First, please refer to the Housing webpages on this website.
  • If you need housing advice or homeless assistance, where possible, please complete an enquiry through our Customer Portal. Once you have completed the self-referral an officer will contact you to discuss your situation further.
  • If you are unable to contact us online, please call on 01653 600 666 ext 43625. This will go directly to the Housing Options team. Staff will be required to gather some initial details from you when you call (the same as the info you would provide via the Customer portal).
  • You can also email for general enquiries.

If it is an emergency and you are without accommodation tonight then please contact 01653 600666 ext 43625. If you are calling after 5pm and at weekends contact 01653 697737.

 

Privacy notices applicable to our Housing services are available on our Privacy Information page.

The Homelessness Reduction Act (HRA) came into effect on 3 April 2018 and changed the way we deal with any eligible person who is at risk of homelessness.

Three main aims of the Homelessness Reduction Act are Prevent, Intervene and Recover

  • Prevent more people from becoming homeless in the first place by identifying people at risk and intervening earlier with evidenced solutions
  • Intervene rapidly if a homelessness crisis occurs, so it is brief and non-recurrent
  • Recover - Help more people recover from and exit homelessness by getting them back on their feet

If you are worried about becoming homeless then get in touch as soon as possible so we can help prevent you becoming homeless. If you’re at risk of homelessness within the next 56 days then you can use our online self-referral form to contact the Customer Services Team, or browse the information pages below.

The Council has produced a Contacts Directory (PDF, 11 pages, 375kb) containing useful contact details of organisations to help with housing, health, education and other social and wellbeing issues

The following pages are included in this section. Please click on the links below to examine the content.

Privacy notices applicable to our Housing services are available on our Privacy Information page.

North Yorkshire Fire and Rescue Service has attended over 60 fires in the last two years (2016-2017) caused by white goods from fridges and freezers to washing machines and tumble dryers. Visit their website for helpful advice and information to ensure your white goods are safe.

The following pages are included in this section. Please click on the links below to examine the content.

The Home Improvement Agency helps people who live in the Ryedale District and the Borough of Scarborough to maintain their independence in their home.

The following pages are included in this section. Please click on the links below to examine the content.

 

Contact us


Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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