Ryedale District Council

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Emergency situations

Details of help and advice available in an emergency situation.


  • Environment Agency Floodline - 0845 9881 188
  • North Yorkshire County Council - 01609 780780
  • Hambleton District Council - 01609 767028 / 767029
  • Ryedale District Council - (office hours) 01653 600666 (out of hours) 01653 697737
  • North Yorkshire Police - 0845 6060 247
  • Yorkshire Water Supply - 0845 1242 424
  • Northumbrian Water - 0845 7171 100
  • Gas Leaks - 0800 111 999
  • Northern Electric - 0800 668 877
  • Yorkshire Electric - 0800 375 675
  • Ryedale Housing Association - 01653 600300



Flooding and severe weather are placed either high or very high on the community risk register. Information regarding current flooding situations will be displayed on our Flooding webpage.

The Get Ready for Winter campaign is available on the Met Office website. This site provides advice on how communities and individuals can prepare for winter weather Throughout the winter, the website will be updated to take account of the weather situation.

For more information on severe weather and weather warnings, please visit the Met Office website and the North Yorkshire Local Resilience Forum.

The Council has a Flood Defence Policy (PDF, 8 pages, 30kb) available to download.

Preparing for emergencies

Being prepared for major incidents and emergencies such as flooding, large industrial accidents, power cuts or severe weather will help reduce the fear, anxiety, anger, cost and sense of loss that such events can bring. If you know what to do and have made simple precautions, then the impact on you and your loved ones can be drastically reduced.

The North Yorkshire Local Resilience Forum (NYLRF) promotes both personal and community resilience. You may wish to have a household plan, a grab bag or even just a plan that you have discussed with your family to refer to in case of an emergency. Help on creating a personal or community emergency plan can be found on the NYLRF website.

Some Parish/Town Councils also plan for their community. This may be for winter maintenance or emergencies in general.


The one thing that you can be sure of in an emergency situation is that it will probably be the last thing that you expect.

Severe weather, floods, transport accidents, terrorist action or incidents involving dangerous substances or chemicals usually strike without any warning. For this reason the District Council work closely with our partner agencies to ensure that our range of plans and procedures are up to date and provide an effective, flexible and timely response to all types of emergency.

GOV.UK has detailed advice on what to do and what to prepare for in an emergency - for example, a fire, terrorist attack or natural disaster.

For more information on medical controls in an emergency, please visit the Public Health England website.

The Council also has a responsibility to its citizens to provide a safe environment for them to live. The Community Safety partnership was formed to draw agencies together in Ryedale to address crime and anti social activity. For further information please visit the community safety page.

For further information on emergency planning, please submit an Enquiry Form

Information on any incidents involving hazardous chemicals and emergency procedures to protect life and mitigate the effects on the environment is provided by North Yorkshire Local Resilience Forum.

The Health and Safety Executive is responsible for enforcing regulations to ensure that these substances are safely transported but the emergency services are responsible for attending any incidents involving these substances.


Major emergency incidents can occur in a number of ways, some of the more common being severe weather, flooding, transport accidents and industrial accidents.

The Council has experience in dealing with major emergencies affecting the local community and visitors.

The advent of the Civil Contingencies Act has confirmed the District Councils role as a category 1 responder. As such we have a number of plans in place and carry out extensive planning in conjunction with many different partner agencies such as the County Council, neighbouring councils, Environment Agency, utility companies and local communities.

Some incidents will require Local Authority Support due to their scale or nature. The Council provides a vital link between the Emergency Services, County and other District Councils and other agencies, in order to provide a co-ordinated response in the event of an emergency.


In the provision of a range of social and psychological support services in the aftermath of a major incident affecting residents or visitors, North Yorkshire County Council works closely with voluntary and statutory agencies, to ensure the services they provide are complementary to those already available.

Information and advice is available on our Flooding page and from the North Yorkshire Local Resilience Forum.

For anyone who has been caught up in a major emergency, the future may be different; some people may find they need help facing that future. The VCS Directory (Voluntary and Community Sector) is a fully searchable online directory of voluntary and community organisations supporting individuals and running activities throughout York and North Yorkshire.




Contact us

Ryedale District Council
Ryedale House, Old Malton Road
Malton, North Yorkshire
YO17 7HH

© Ryedale District Council 2017

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You are here: Home Living Here Community and living Emergencies Current emergency situations