When we receive complaints about noise, (whether it’s about a domestic property or a commercial activity) we have the power to ask whoever is causing the disturbance to reduce noise levels.
What is noise pollution?
Noise problems can come from many different sources. The most common noise complaints include:
- Domestic noise from DIY, car repairs, loud televisions and music systems
- Loud music from a bar or a club
- Noise from a factory or other business premise
- Construction site noise
We don’t deal with aircraft noise. Please contact the Ministry of Defence for military aircraft or the Civil Aviation Authority for civil aircraft.
Noise at home
It’s important to think about the other people who live in your community. You should always avoid making excess noise that could affect people in their homes or be classed as a “nuisance”.
If you experience a noise problem, you may wish to:
- Make a friendly approach to the person(s) responsible
- Explain the problem and ask them to be considerate
It’s good to know that many cases of noise problems are resolved in this way.
What if I can’t resolve the issue myself?
Sometimes, an informal approach just doesn’t work or you may feel uncomfortable approaching people yourself. Sometimes it might not be appropriate. But we also understand how annoying noise can be. Here’s how we can help you:
- We can investigate a range of complaints about nuisance noise (see below for how to get in touch with us). Remember, noise problems are not always due to inconsiderate behaviour and some homes have poor sound insulation and can’t prevent ordinary day-to-day ‘living’ noises being heard next door.
If you hear a burglar alarm going off, you can report it to the Police, so that evidence of criminal activity can be investigated. But sometimes, burglar alarms go off because of a fault in the system – causing a noise problem for neighbours.
If an alarm is sounding for an extended period of time, and it is found to be causing a nuisance to local residents, we will:
- Try to find the owner or occupier of the property
- If we can’t, we can issue a notice requiring the alarm to be silenced
- If necessary, we can silence the alarm by disconnecting it
- If this action is required the owner or occupier will be liable for any costs incurred