Ryedale District Council


You are here: Home COVID-19 COVID-19 impact on services

COVID-19 impact on services

Easter Bank Holidays waste collection

Don’t forget how the Easter bank holidays will affect your waste collections.

All Good Friday collections will be one day late on Saturday 11 April 2020.

  • Week commencing Easter Monday – Garden Waste collections will be on your usual collection day
  • All other household waste collections (refuse and recycling) will be one day late for the whole week

Find your bin collection day here.


Council offices – status: reduced

At this time the public will only be able to access Council services at Ryedale House between 10am and 2pm, by appointment only. To protect your own health, and that of our staff team, please telephone, email, or use our website which contains most of the information and forms that you need. 

To call us dial:  01653 600 666

Email us on:

Use this website.

If you do come to an appointment at Ryedale House, please be aware that our staff team will try to maintain a safe distance, and may ask you to use a hand sanitiser.  If you show symptoms of COVID-19 you may be asked to leave the premises.


Housing and benefits – status:  normal

We are continuing to operate these services as usual, however we would ask all clients of these services to call up rather than call in wherever possible.


Housing advice - status: reduced

Due to the Covid 19 outbreak and responding to social distancing we will not be conducting any face to face housing interviews.

How to access advice or help:

  • First, please refer to the Housing webpages on this website.
  • If you need housing advice or homeless assistance, where possible, please complete an enquiry through our Customer Portal. Once you have completed the self-referral an officer will contact you to discuss your situation further.
  • If you are unable to contact us online, please call on 01653 600 666 ext 43625. This will go directly to the Housing Options team. Staff will be required to gather some initial details from you when you call (the same as the info you would provide via the Customer portal).
  • You can also email for general enquiries.

If it is an emergency and you are without accommodation tonight then please contact 01653 600666 ext 43625. If you are calling after 5pm and at weekends contact 01653 697737.


Waste and recycling collections – status:  normal

Our waste and recycling collections are currently continuing as normal for household refuse, recycling, business waste (subscription) and garden waste (subscription). 

We may need to change collection arrangements at short notice, so please keep checking on our website to see when to put out your bins. You can do that here:



Household waste recycling centres - status: closed

North Yorkshire County Council have closed all their household waste recycling centres until further notice. Servicing textile recycling banks has stopped until further notice.

Safeguarding vulnerable people – status:  enhanced

Our Ryecare 24:7 call-centre service is continuing to operate, and we are undertaking welfare calls to Ryecare customers, and others in the community.

The Council is playing a key role in a multi-agency effort to provide “shielding” services for the most vulnerable people in our society - especially those who have been recently discharged from NHS care and who need extra support.  Some aspects of this important new service are still under development but this will be a growing part of our work in the coming months and we will be diverting resources into this area as necessary.


Business support – status:  enhanced

The Government has launched a wide range of support measures to help businesses to cope with the impact of COVID-19 on business and employment. 

You can find details here:


Ryedale District Council will have a role in helping businesses to access some of these support measures, and we have allocated more staff to this area. 

You can find out where we are in that process on our support for business page:


Meanwhile, Ryedale District Council is funding membership of the Federation of Small Businesses for 100 microbusinesses in Ryedale (those employing few than 10 people).  Members of the FSB have instant access to the FSB’s funding platform, debt recovery service and personal care support line, alongside other benefits.

To get in touch with our Business Support Team email:

As part of our support to local businesses we have also put measures in place to pay suppliers promptly, to support cash-flow at a time when this is an issue.  Wherever possible we will, by default, use local businesses for our supplies to show support for our local business base.



Ryedale District Council operates two markets:

  • Pickering Market on Mondays
  • Helmsley Market on Fridays

We will be following government advice in relation to markets.  



Leisure centres – status:  closed

On 19 March the government directed that all leisure centres be closed until further notice.  Ryedale District Council has two leisure centres which are operated on our behalf by Everyone Active.  These are:

  • Ryedale Swim and Fitness Centre on Mill Lane, Pickering
  • Ryedale Sports Centre, Lady Lumley School, Malton

We are working with Everyone Active to try to find alternative work for their permanent staff within the Council, to protect those jobs until the centres can reopen.


Supporting grass-roots community groups – status:  enhanced

We recognise the role that local charities already play in supporting people in need in our communities, and the strain that charities are under, due to fund-raising events being cancelled as a result of social distancing.

We are providing emergency grants of up to £4k to help local charitable and voluntary organisations who are at risk of closure to keep operating.  Details of how to access this fund will be made available soon.

Whilst these are immediate steps, we are also working with government and the County Council to put a structure in place to link up volunteers with established reputable voluntary groups, so that we can provide coordinated action and support across communities where it is most need.  We will be launching details of this as soon as possible, linking in with Ryedale District Council Councillors, who are already working hard in their constituencies to mobilize local support.

Meanwhile, we advise volunteers to follow national guidance on what action to take to stay safe and healthy, so as not to put yourself at unnecessary risk of infection or infecting others.


Support is available from Sport England to help community sport and physical activity organisations who are experiencing short term financial hardship or the ceasing of operations due to the ongoing coronavirus crisis.


Play areas

The Council’s play area near Derwent Surgery and the playground at Riverside View in Norton are closed until further notice, in the interests of public health in accordance with national guidance.

Government announcement 23 March 2020


Council meetings – status:  suspended

All Council meetings and Committee meetings are currently suspended, although mechanisms are being put in place to ensure that Councillors continue to direct Council activity. 

Details will be published soon of alternative arrangements when they are available.


Helpful links to information about other public services

This page contains information about the services that Ryedale District Council provides.

For information on disruption to services provided by North Yorkshire County Council, visit:


Contact us

Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

Connect with us


Like us on Facebook Facebook 
Follow us on Twitter Twitter
Follow us on Flickr Flickr
 Subscribe to us on Youtube= YouTube
 Connect with us on LinkedIn= LinkedIn