Ryedale District Council


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COVID-19 impact on services


We are continuing to operate these services as usual, however we would ask all clients of these services to call up rather than call in wherever possible.

Benefits - status: normal

Information on benefits, support for the self employed, support for zero-hours works, furloughed workers and other support for households is available on our Benefits Update page.

Housing advice - status: reduced

Due to the Covid 19 outbreak and responding to social distancing we will not be conducting any face to face housing interviews.

To access advice or help, please refer to the Housing webpages.

If it is an emergency and you are without accommodation tonight then please contact 01653 600666 ext 43625. If you are calling after 5pm and at weekends contact 01653 697737.


The Government has launched a wide range of support measures to help businesses to cope with the impact of COVID-19 on business and employment and you can find details here.

Ryedale District Council will have a role in helping businesses to access some of these support measures, and we have allocated more staff to this area. 

You can find out where we are in that process on our Support for Business page.

Meanwhile, Ryedale District Council is funding membership of the Federation of Small Businesses for 100 micro businesses in Ryedale (those employing few than 10 people).  Members of the FSB have instant access to the FSB’s funding platform, debt recovery service and personal care support line, alongside other benefits.

To get in touch with our Business Support Team email:

As part of our support to local businesses we have also put measures in place to pay suppliers promptly, to support cash-flow at a time when this is an issue.  Wherever possible we will, by default, use local businesses for our supplies to show support for our local business base.


Our Ryecare 24:7 call-centre service is continuing to operate, and we are undertaking welfare calls to Ryecare customers, and others in the community.

The Council is playing a key role in a multi-agency effort to provide “shielding” services for the most vulnerable people in our society - especially those who have been recently discharged from NHS care and who need extra support.  Some aspects of this important new service are still under development but this will be a growing part of our work in the coming months and we will be diverting resources into this area as necessary.


Our waste and recycling collections are currently continuing as normal for household refuse, recycling, business waste (subscription) and garden waste (subscription). 

We may need to change collection arrangements at short notice, so please keep checking on our website to see when to put out your bins. 

For the latest updates on our waste and recycling services, please check here.


The bulky waste collection service has resumed. To arrange a collection please click here  

To keep you and our collection staff safe please observe social distancing at all times.


North Yorkshire County Council has re-opened some of its Household waste recycling centres until further notice. The Thornton le Dale, Seamer Carr, Wombleton and Malton household waste recycling centres are now open. They're open for waste that can’t be stored at home without causing risk of injury or harm to health. There will be social distancing measures in place to keep you and the staff there safe. Please consider others and go to the household recycling centre only if you are struggling. If you can store your waste at home, please do so. The sites will be open from 8.30am to 5pm.
For more information on the sites that are opening and how they will operate, please visit  www.northyorks.gov.uk/CovidHWRC

Servicing textile recycling banks has stopped until further notice.


We recognise the role that local charities already play in supporting people in need in our communities, and the strain that charities are under, due to fund-raising events being cancelled as a result of social distancing.

We are providing emergency grants of up to £4k to help local charitable and voluntary organisations who are at risk of closure to keep operating.  Details of how to access this fund will be made available soon.

Whilst these are immediate steps, we are also working with government and the County Council to put a structure in place to link up volunteers with established reputable voluntary groups, so that we can provide coordinated action and support across communities where it is most need.  We will be launching details of this as soon as possible, linking in with Ryedale District Council Councillors, who are already working hard in their constituencies to mobilize local support.

Meanwhile, we advise volunteers to follow national guidance on what action to take to stay safe and healthy, so as not to put yourself at unnecessary risk of infection or infecting others.


Support is available from Sport England to help community sport and physical activity organisations who are experiencing short term financial hardship or the ceasing of operations due to the ongoing coronavirus crisis.


Details are available on our Sports Facilities page.


The Pickering and Helmsley outdoor markets are reopen, with social distancing measures in place.

Pickering market reopens:

  • Pickering Market Place will be closed on Mondays as normal to traffic – allowing access for deliveries and emergency vehicles only.
  • The current frontage of the stalls will be pushed back by one metre to comply with the Government guidance regarding 2m social distancing.
  • Barriers will be placed at the rear of the stalls, to ensure the safety of the stallholders.
  • Hand sanitising station will be available for use at the top and bottom of the Market Place.
  • On the day of reopening, Council staff will be on site throughout the day to encourage social distancing and to answer any questions the public or stall holders may have.
  • Ropery Car Park Toilets will be open.
  • Signage will be placed on the barriers and in other suitable areas to encourage social distancing and hand cleaning.
  • Yellow hazard tape and signage will be put up where the curb drops, to alert shoppers of the slight step down.

Helmsley Market reopens:

  • As per normal, it will take place in the square.
  • Each stall will be well spaced out to allow social distancing.
  • Barriers will be in place with signage attached to encourage social distancing.
  • Hand sanitising stations will be on site, with posters on that encourage hand sanitising.
  • On the day of reopening, Council staff will be on site throughout the day to encourage social distancing and to answer any questions the public or stall holders may have.
  • Borogate public toilets will open.
  • Signage will be placed on the barriers and in other suitable areas to encourage social distancing.

Throughout COVID-19, market stalls offering food and essential items have remained open, in line with Government guidance. Now, as the Government allows open air markets to operate from 1 June, we have put the above measures in place to ensure the safety of the stallholders and visitors.

Ryedale District Council operates two markets and we are following government advice in relation to markets. The Government announced that outdoor markets can reopen from 1 June once they have completed a risk assessment and have taken the necessary steps to become COVID-19 secure, in line with the current Health and Safety legislation to protect shoppers and workers.


The Council’s play area near Derwent Surgery and the playground at Riverside View in Norton is now reopen in accordance with national guidance.

At this time the public will only be able to access Council services at Ryedale House between 10am and 2pm, by appointment only. To protect your own health, and that of our staff team, please telephone, email, or use our website which contains most of the information and forms that you need. 

To call us dial:  01653 600 666

Email us on:

Use this website.

If you do come to an appointment at Ryedale House, please be aware that our staff team will try to maintain a safe distance, and may ask you to use a hand sanitiser.  If you show symptoms of COVID-19 you may be asked to leave the premises.


All Council meetings and Committee meetings are currently suspended, although mechanisms are being put in place to ensure that Councillors continue to direct Council activity. 

Details will be published soon of alternative arrangements when they are available.


This page contains information about the services that Ryedale District Council provides.

For information on disruption to services provided by North Yorkshire County Council, visit:




Contact us

Ryedale District Council
Ryedale House
Old Malton Road
Malton, North Yorkshire
YO17 7HH

Email: Contact the Council

Phone: 01653 600666

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