Ryedale District Council

Homelessness prevention

Are you homeless or about to be made homeless and need help? The Housing Options Team can advise you about your rights and try to help prevent you from becoming homeless.

Gold iconHousing Options appointments to see a duty officer are available at Ryedale House, Malton most weekdays. During the appointment, the officer will explore all of your housing options, discuss your households requirements, the affordability and suitability of your existing accommodation and other housing alternatives. Please telephone to make an appointment if at all possible on 01653 600666. In special circumstances a home visit can be arranged.

There can be many causes of homelessness. Our aim is to intervene at an early stage to prevent people from loosing their accommodation; therefore we would urge you to contact the team as soon as possible so that we can give you personal advice. However, we have provided answers below to questions people often ask about homelessness and links to useful advice and information from other organisations who may be able to help.

I need housing advice following a relationship breakdown

A Housing Options officer can advise you of your rights and they can refer you to specialists who may able to assist you if required. They can also discuss your future housing options, inform you about how to find suitable housing and check what is affordable for your household. To make an appointment please telephone 01653 600666. Appointments are usually available every weekday at Ryedale House in Malton, alternatively you can send an email and include your contact details so that the duty officer can contact you as soon as they are able.

Ryedale Citizens Advice Bureau (CAB) may also be able to advise you. They hold drop-in sessions at Stanley Harrison House, Norton Road, Norton, Malton each Monday, Wednesday and Friday from 9.30am until 12.30pm and there is a drop-in session in Pickering library each Tuesday from 10.00am until 1.00pm. Email Ryedale CAB or telephone the advice line on 0844 4111444.

I am renting from a private landlord and have been served with notice to quit

Please contact the Housing Options Team immediately, so they can advise you about your legal rights and check whether the notice is legally correct. They may be able to negotiate with your landlord, or advise you about your Housing Options with regard to finding alternative accommodation. To make an appointment telephone 01653 600666. Appointments are usually available at Ryedale House in Malton every weekday, alternatively you can contact the team by email, please include a telephone number so that an officer can contact you.

Visit the Shelter website for specific information about private tenancies and your rights and obligations as a tenant.

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My parents have asked me to leave and find my own accommodation

The Housing Options Team provides specialist advice for young people. Please book an appointment by telephoning 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location. Alternatively, you can email Housing Options, please include a telephone number, so that an officer can contact you.

The Housing Options Team work to prevent homelessness in Ryedale in partnership with SASH, Foundation UK and Ryedale YMCA.

More information is also available on our Homelessness support webpage.

I am renting and my house is not fit to live in due to damp, lack of heating or disrepair

Please email Housing Options to discuss the disrepair issues with a specialist officer or telephone on 01653 600666.

Please also see the document below for advice about damp and condensation.

I have mortgage arrears and am at risk of losing my house

The Housing Options Team can advise you and refer you to a specialist debt advisor or legal advisor if appropriate and if you are eligible they can help you to apply for assistance form mortgage rescue scheme.

To make an appointment to see a Housing Options Officer please phone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location. Alternatively you can email Housing Options, please include a telephone number so an officer can contact you.

The Citizens Advice Bureau can advise people who are having difficulty keeping up with mortgage payments. Alternatively Ryedale Citizens Advice Bureau may also be able to advise you; they hold drop-in sessions at Stanley Harrison House, Norton Road, Norton, Malton each Monday, Wednesday and Friday from 9.30am until 12.30pm and there is a drop-in session in Pickering library each Tuesday from 10.00am until 1.00pm. You can also contact Ryedale CAB by Email or telephone the advice line on 0844 4111444.

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I have rent arrears and am at risk of losing my home

The Housing Options Team can give you personal advice and refer you to other agencies who may be able to help. They may also be able to assist you to apply for benefits or may be able to speak to your landlord to help prevent you from becoming homeless.

To make an appointment to see a Housing Options Officer please phone 01653 600666. Appointments are normally available every weekday at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location. Alternatively you can email Housing Options, please include a telephone number so that an officer can contact you.

If you cannot pay your rent, you have missed rent payments or you are worried that your payments are not being made, sort things out as soon as you can. Even if you have other debts, make sure you deal with your rent arrears first.

Things to do to help you get back on track

  • Make a list of all your debts and identify the most important that you need to tackle first such as your rent, council tax, gas, water and electricity charges
  • Write down all your income and expenses and work out a personal household budget to help you decide how much you can afford to pay to each of the people you owe money to
  • Consider seeking advice from a debt advice agency such as National Debtline. Or Stepchange.
  • Most importantly, talk to your landlord - try to reach an agreement about paying off the arrears, but do not agree to pay more than you can afford

I have received a summons calling me to court about a housing matter

It is very important that you attend court in order to make the judge fully aware of your personal circumstances. Please contact the Housing Options Team as soon as possible and they can advise you and may be able to arrange for a specialist worker to support you at court if required. Make an appointment by telephoning customer services on 01653 600666 or email Housing Options including your telephone number that so an officer can contact you.

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I am suffering from domestic violence and need housing advice

If you need to click away from this page quickly click here and you will be redirected to the Home page.

The Housing Options Team work in partnership with local services who support people suffering from domestic violence. A member of the team will be able to give you advice about your housing rights and information about emergency accommodation if required. They can refer you to other agencies who may be able to help and support you. They can also help you by giving you advice in order that you can take control and plan a positive move. To make an appointment please telephone 01653 600666.

Independent Domestic Abuse Services (IDAS) provide free advice and support in Ryedale for people who are experiencing domestic violence. They have a free 24 hr local helpline 03000 110110.

Information and advice about domestic violence is also available on the North Yorkshire Police website or by telephoning 101. If you need the Police in an emergency dial 999.

Visit the Women's Aid website for more information about this national charity.

The National Domestic Violence Helpline is a freephone telephone advice service which operates 24 hours a day and is run by Refuge and Women's Aid. To contact them phone 0808 200247.

Refuge is a national organisation providing advice and support to women suffering domestic violence and emergency accommodation.

Advice for men suffering from domestic violence

If you are a man suffering domestic violence you can get advice and support from Mankind by telephoning 01823 334244. The helpline is available to all men in the UK whether they are in a heterosexual or same-sex relationship.

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My home is no longer suitable due to illness or disability

If you are a housing association tenant please contact your own housing officer to discuss your needs with them.

If you own your own home or rent from a private landlord please email Social Care at North Yorkshire County Council or telephone 0845 034 9410.

My rent has been increased and I can't afford to pay it

The Housing Options Team can give you personal advice and refer you to other agencies who may be able to help. They may also be able to assist you to apply for benefits or may be able to speak to your landlord to help prevent you from becoming homeless.

To make an appointment to see a Housing Options Officer please phone 01653 600666. Appointments are normally available every weekday except for Wednesdays at Ryedale House in Malton, however in some circumstances an officer may be able to meet you at home or at another agreed location. Alternatively you can email Housing Options, please include a telephone number so that an officer can contact you.

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I need advice about claiming benefits

During a Housing Options interview the officer may advise you about benefits to which you may be entitled.

I want to find out what benefits I am entitled to.

I want to find out if I qualify for Tax Credits.

I want more information about claiming Housing Benefit in Ryedale.

I need advice about drugs and alcohol issues that affect my housing situation

North Yorkshire Horizons works across Ryedale with individuals and their families who are affected by drugs and alcohol. Tel. 01723 3330730.

 

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Ryedale District Council
Ryedale House, Old Malton Road
Malton, North Yorkshire
YO17 7HH

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