Ryedale District Council

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Community alarms and Telecare

Information on the Ryecare Lifeline Service for people who want to retain their independence in their own home.

The Service provides users with the reassurance that if they need assistance, at any time of day or night, they can quickly summon the right kind of help.

What is a Lifeline?

A Lifeline is a unit which is fitted in your home, which uses a telephone connection to automatically dial and call for help. To summon help a user need only press a red button on an alarm pendant or alarm unit and a call will automatically be made to Ryecare Support Centre which is based in Malton and is open 24 hours a day 365 days of the year.

Local trained operators then:

  • know who the caller is and where they live
  • are able to determine their problem and summon help
  • know who the emergency contacts are and keyholders are
  • have details of the customers GP and any medical problems that they may have.

Who can benefit from a Ryecare Lifeline?

Residents of Ryedale who are:-

  • older people
  • worried about living alone
  • young or old with a disability
  • concerned about a vulnerable relative or friend
  • family members who will be afforded peace of mind

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How much does it cost?

The current cost for using the Ryecare system is £5.08 per week, £66.04 per quarter (1 April 2017).


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Ryedale District Council
Ryedale House, Old Malton Road
Malton, North Yorkshire
YO17 7HH

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