Ryedale District Council

Pest control

The Council offers a pest control service to both domestic and business premises.

Our Pest Control Service offers:

  • free advice from qualified Pest Control Officers
  • a professional backup service from Environmental Health Officers
  • a free service for bedbugs, cockroaches at domestic premises (excluding land and outbuildings outside the normal domestic use)
  • a flat rate charge for the treatment of rats at domestic premises (excluding land and outbuildings outside the normal domestic use)
  • a domestic service for mice (which may include up to three visits) and insects for a competitive fixed price
  • a concessionary flat charge is applicable to all householders in receipt of housing or council tax benefit
  • a free insect identification service
  • free estimates for commercial pest control contracts
  • guaranteed, fully-documented commercial pest control contracts at competitive rates to comply with food safety and Farm Assured requirements
  • a free survey and advice on flying insect control, including the supply of electric fly killers at discounted prices which carry a five year guarantee (excluding bulbs)

We will:

  • use poisons safely and give you advice sheets including health and safety requirements
  • have access to technical back up services from our Environmental Health Officers
  • respond within one working day to requests considered a public health danger
  • respond within three working days of your request for a service other than a pre-arranged appointment
  • arrange to visit you, on request, within normal office hours
  • identify pests within seven working days with technical advice and follow up treatments where necessary
  • supply quality fly killing units supported by an advisory service without additional cost of contractual obligations

You can help us to provide a good service by:

  • recognising that the materials we use can be harmful to humans, pets and wildlife, following the instructions in our advice sheets and never attempting to interfere with baits and poisons
  • keeping any appointment you make with us or advising us in good time if you need to cancel
  • signing the work sheet which our Pest Control Officer will give you
  • paying promptly for any service you receive
  • by advising our service staff of any dangerous or unsafe areas

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How much does the service cost?

Advice and estimates are free.

A fixed cost is charged for most domestic treatments with the exception of bedbugs and cockroaches at domestic premises. This is set annually and covers the cost of one complete treatment.

Pest control charges
Pests treated  Unit of Charge  £ Charge 2017/18 (incl vat) 
Casual treatments – commercial (plus materials)  Per hour  £70.80
Small commercial rodent treatments (up to 3 visits)  Per treatment  £168.00
Domestic Insects e.g. ants, flies, beetles  Per visit  £62.00
Mice, fleas or squirrels (up to 3 visits)  Per treatment  £64.00
Wasps  Per visit  £54.00
Special domestic  Per visit  £103.00
Rats domestic  Per treatment  £23.00
Concessionary flat charge for householders on Council Tax Support or Housing Benefit  Per visit  £30.00

The Council's Online Payment System is available if you wish to pay for a treatment electronically.

Commercial contracts are set on a time and materials basis. The costs are individually assessed as part of our free estimate.

Further details can be obtained from Pest Control or telephone 01653 600666.

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How can you contact us?

For general service enquiries, you can

  • Email us at Pest Control.
  • Telephone us on 01653 600666 between 9.00 am and 4.00 pm Monday to Friday.
  • Send us a fax on 01653 696801

Or you can write to us at:

Pest Control
Health and Environmental Services
Ryedale District Council
PO Box 67
Ryedale House
Malton
YO17 7ZG

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Customer satisfaction

We try to get things right first time, but know that sometimes things go wrong. If you are unhappy, please complain in the first instance to the unit providing the service. You can complain by phone, letter, by email or by fax.

If you have a complaint, or compliment about the service, please contact us by email to Pest Control, telephone 01653 600666 or write to:

Pest Control
Health and Environmental Services
Ryedale District Council
PO Box 67
Ryedale House
Malton
YO17 7ZG

Your complaint will be investigated and we will send you a response within 5 working days or, if this is not possible, we will send you an acknowledgement letter detailing when you can expect a full response. If you are not satisfied with the response, you have the right to refer your complaint to a higher level through the Council's Complaints Procedure.

If you would like to request a copy of the Council's Complaints Procedure in writing, or you need further help or advice about making a complaint, you can contact the Business Support Manager or telephone 01653 600666.

You can also complete our online complaints form.

 

Attachments (downloads)
FileNo of pagesFile sizeCreated
Download this file (Pest_Control_Charter_Oct_2014.pdf)Pest Control Service Charter286 kB10-2014

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25 May 2017: We are currently unable to process credit and debit card payments online and over the phone due to an issue with our payment system. We are working to resolve this as soon as possible. We apologise for any inconvenience.

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