Pest control
Our Pest Control Service offers:
- free advice from qualified Pest Control Officers
- a professional backup service from Environmental Health
Officers
- a free service for bedbugs, cockroaches at domestic
premises (excluding land and outbuildings outside the normal
domestic use)
- a flat rate charge for the treatment of rats at domestic
premises (excluding land and outbuildings outside the normal
domestic use)
- a domestic service for mice (which may include up to three
visits) and insects for a competitive fixed price
- a concessionary flat charge is applicable to all
householders in receipt of housing or council tax benefit
- a free insect identification service
- free estimates for commercial pest control contracts
- guaranteed, fully-documented commercial pest control contracts
at competitive rates to comply with food safety and Farm Assured
requirements
- a free survey and advice on flying insect control, including
the supply of electric fly killers at discounted prices which carry
a five year guarantee (excluding bulbs)
We will:
- use poisons safely and give you advice sheets including health
and safety requirements
- have access to technical back up services from our
Environmental Health Officers
- respond within one working day to requests considered a public
health danger
- respond within three working days of your request for a service
other than a pre-arranged appointment
- arrange to visit you, on request, within normal office
hours
- identify pests within seven working days with technical advice
and follow up treatments where necessary
- supply quality fly killing units supported by an advisory
service without additional cost of contractual obligations
You can help us to provide a good service
by:
- recognising that the materials we use can be harmful to humans,
pets and wildlife, following the instructions in our advice sheets
and never attempting to interfere with baits and poisons
- keeping any appointment you make with us or advising us in good
time if you need to cancel
- signing the work sheet which our Pest Control Officer will give
you
- paying promptly for any service you receive
- by advising our service staff of any dangerous or
unsafe areas
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How much does the service cost?
Advice and estimates are free.
A fixed cost is charged for most domestic treatments with the
exception of bedbugs and cockroaches at domestic
premises. This is set annually and covers the cost of one complete
treatment.
|
Pests Treated
|
Unit of Charge
|
£ Charge
(incl vat)
|
|
Casual treatments – commercial (plus materials)
|
Per hour
|
£61.00
|
|
Small commercial rodent treatments (up to 3 visits)
|
Per treatment
|
£143.00
|
|
Domestic Insects e.g. ants, flies, beetles
|
Per visit
|
£56.00
|
|
Mice, fleas or squirrels (up to
3 visits)
|
Per treatment
|
£56.00
|
|
Wasps
|
Per visit
|
£46.00
|
|
Special domestic
|
Per visit
|
£88.00
|
| Rats Domestic |
Per treatment |
£19.00 |
| Concessionary flat charge for householders on Council Tax or
Housing Benefit |
Per visit |
£26.00 |
Further details can be obtained from
Pest
Control or telephone 01653 600666.
Commercial contracts are set on a time and materials
basis. The costs are individually assessed as part of our
free estimate. Further details can be obtained from
Pest
Control or telephone 01653 600666.
How can you contact us?
For general service enquiries, you can
Pest Control
Health and Environmental Services
Ryedale District Council
PO Box 67
Ryedale House
Malton
YO17 7ZG
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Customer satisfaction
We try to get things right first time, but know that sometimes
things go wrong. If you are unhappy, please complain in the
first instance to the unit providing the service. You can
complain by phone, letter, by email or by fax.
If you have a complaint, or compliment about the service,
please contact us by email to
Pest Control, telephone 01653
600666 or write to:
Pest Control
Health and Environmental Services
Ryedale District Council
PO Box 67
Ryedale House
Malton
YO17 7ZG
Your complaint will be investigated and we will send you a
response within 5 working days or, if this is not possible, we
will send you an acknowledgement letter detailing when you can
expect a full response. If you are not satisfied with the
response, you have the right to refer your complaint to a higher
level through the Council’s
Complaints Procedure.
If you would like to request a copy of the Council’s
Complaints Procedure in writing, or you need further help or advice
about making a complaint, you can contact the Member and Customer
Support Manager by email
complaints@ryedale.gov.uk or
at the address on the Contact Us page (link at top of this page)
.