Ryedale District Council

Ryedale District Council - pests

  • Animal importation

    North Yorkshire County Council is responsible for monitoring the welfare of livestock in transit and whilst at market, licensing the movement of animals and recording the movements of sheep and pigs.

    NYCCFor further information, please email the Animal Health Team at North Yorkshire County Council or telephone 0845 330 1221 or visit the North Yorkshire County Council website.

    Pet Travel Scheme

    Importation rules state that pets brought into the United Kingdom are quarantined in facilities approved by the Department for Environment, Food and Rural Affairs ( DEFRA ) for six months, to help keep the UK free from rabies and other diseases.

    However, the Pet Travel Scheme (PETS) allows pet dogs (including guide and hearing dogs), cats and ferrets from designated countries to enter the UK without quarantine as long as they meet the scheme rules. The scheme also means that UK residents can take their pets to the designated countries and return to the UK without quarantine.

    Under PETS rules, all pets must be vaccinated for rabies and have a pet passport.

     

  • Animal inspection

    Enforcement of all animal health and welfare legislation designed to protect both domesticated and wild animals.

    NYCCInformation on this service is provided by North Yorkshire County Council.

    Ryedale District Council's Dog Warden and Animal Welfare Officer provides educational support to encourage responsible animal ownership.

    The service is also responsible for the licensing of animal boarding and dog breeding establishments and pet shops. Advice is also offered regarding feral cats and other animal welfare matters.

    For further information email the Dog Warden and Animal Welfare Officeror telephone 01653 600666.

  • Animal welfare

    The Dog Warden and Animal Welfare Officer provides education, support and advice to encourage responsible ownership of all animals. Advice is also offered regarding feral cats and other animal welfare matters.

    The Council believes that all animals have the right to enjoy five basic freedoms:

    • Freedom from fear and distress
    • Freedom from hunger and thirst
    • Freedom from discomfort
    • Freedom from pain, injury and disease
    • Freedom to express normal behaviour

    Please see the Council’s Animal Welfare Charter below.

    Legislation

    • Due to the vast range of legislation dealing with animals, it is not possible to detail them on this site but a useful summary can be obtained on the RSPCA website.
    • The Wildlife and Countryside Act 1981, is the main piece of legislation protecting wild birds and other animals. Find a summary on the RSPCA website.
    • Anyone keeping an animal in captivity has a legal obligation to meet that animals needs under the Animal Welfare Act. To keep a wild animal in captivity, you may need a licence.
    • Licences are required for performing animals and are issued by North Yorkshire County Council.

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    Pet care advice

    • Pets shops in the Ryedale area are licensed by us and should provide pet care advice on the care of your pet when purchased.
    • There are also a range of other organisations that can produce information on the care of your pet, including The Animal Welfare Foundation, RSPCA, Blue Cross, PDSA, Dogs Trust etc. Some animal welfare organisations provide low cost pet care treatment, neutering, microchipping, vaccinations etc depending on your eligibility
    • Take preventative measures rather than wait until a problem affects your pet or animals. Advice on health measures can be obtained from your vet, and may include vaccination for a range of common diseases or simple pre flea treatment.
    • If your animals are housed outside the home, attention to housekeeping such as storage of food in sealed metal containers, controlled feeding/watering or adequate fencing can help minimise unwanted visitors such as rats or mice.

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    Seasonal animal concerns

    The different seasons bring different challenges to a range of animals, whether it's the heat of summer or the cold of winter. A range of advice  is available via the RSPCA website. Some of the common concerns are detailed below.

    Dogs left in hot cars
    A common issue is people leaving their dogs in the car during hot weather. Even if you just pop into the shop for a few groceries, even on a cloudy day and with the windows open, temperature can soar to dangerously high levels in just a few minutes. Dog owners have a legal duty under the Animal Welfare Act to prevent suffering. Anyone seeing a dog in distress and displaying symptoms of heatstroke in a hot car is advised to phone the police by dialing 999. Advice on dogs in hot cars is available from the RSPCA. Remember this advice also applies to other pets in the home or in other circumstances e.g. a conservatory or caravan.

    Fireworks
    Fireworks can cause distress to a range of animals including pets. There are a range of simple things you can do to help your pet to deal with fireworks. By preparing in advance before fireworks start your pet will be able to cope with the noise. The RSPCA leaflet Fireworks Frighten Animals gives good tips for helping your pet become less frightened of fireworks. In serious cases of fireworks phobia, the condition is treatable. Seek advice from your vet who will, if necessary, refer you to a professional clinical animal behaviourist.

    Pets at Christmas
    Owning a pet can be very rewarding but it also brings its responsibilities. Remember the saying that a pet is for life, not just for Christmas. There are a range of things to think about before considering taking on a new pet;

    • Have you the time to look after the pet or, if you are considering having a dog, to take it for walks?
    • Will the new pet get on with any existing pets you have?
    • Are you prepared to put up with any damage the pet may cause?
    • Have you the time and dedication to train the pet?
    • Are you aware of the costs of feeding, veterinary care, insurance etc?
    • Who will look after the pet when you are away from home?

    Once you have considered the above and decided that you can meet these responsibilities, you can enjoy the companionship of your new pet and work to becoming a responsible pet owner.

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    Emergencies

    In case of emergency e.g. flooding or other emergency, please contact the Dog Warden and Animal Welfare Officer, tel. 01653 600666, who maybe able to assist with transport for your pet or assist with emergency kenneling arrangements for your dog.

    The Service is also responsible for the licensing of animal boarding establishments, dog breeding establishments and pet shops.

    If you have any questions or need more information, please contact the Dog Warden and Animal Welfare Officer or telephone 01653 600666.

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  • Dangerous dogs enforcement

    Information on the legislation used to control dangerous dogs.

    The Dogs Act 1871

    The Act makes it an offence to have a dog which is dangerous and not under proper control:

    • in a public place; and
    • where the dog is on the owner's private property where other people have a right of access.

    The Act may be used to place a Control Order on a dog, ie meaning that it should be muzzled or kept on a lead.

    The Dangerous Dogs Act 1991

    The Act covers ownership of pit bull terriers, Japanese Tosas, Dogo Argentino and Fila Braziliero. It puts restrictions on other dogs believed to be a danger to the public.

    It makes it an offence for a dog to be dangerously out of control:

    • in a public place; or
    • injuring any person while it is on private property; or
    • if there are grounds for reasonable apprehension that it will do so.

    A dog does not have to bite someone to be classed as dangerous. If you are convicted you can face a fine up to £5,000 and/or up to 6 months in prison, in addition to the court ordering that the dog is destroyed or controlled in some way, eg muzzled and on a lead at all times in public.

    How to avoid having a dangerous dog

    • Ensure that your dog is well socialised with people and other animals, from a young age
    • Do not encourage him to bite, even in play, or to guard you or your property aggressively
    • Make sure his bark is worse than his bite
    • Ensure that he is well trained so that you can keep him under control at all times
    • Use a muzzle and a lead if you have any doubts about your dog's temperament. A dog may be good with people but not other dogs
    • You should always be careful, as a large percentage of dog bites occur when owners are trying to separate dogs that are fighting
    • Report any dogs that you feel may be dangerous to the local Police
    • Report a dog biting incident to your local Police immediately

    For advice please contact North Yorkshire Police.

     

  • Dead animal removal

    We collect dead animals from the roads and footpaths throughout the district. If you notice an animal that requires collecting please email Streetsceneor telephone 01653 600666.

    All livestock carcases must be disposed of at Department for Environment, Food and Rural Affairs (DEFRA) approved premises; for further information please visit the North Yorkshire County Council website.

     

  • Dog fouling

    Information on Council campaigns to reduce dog fouling and the penalties for not clearing up after your dog.

    dog fouling

    Take the Lead, Take the Bag!

    Ryedale District Council, North Yorkshire Police, North Yorkshire County Council and Safer Ryedale Partnership work in partnership to tackle dog fouling, one of the main anti social complaints identified by the Ryedale community.

    The partners work together on a Programme called "Take the Lead, Take the Bag". The programme aims to ensure that people are aware of their responsibilities to pick up after their dogs.

    Many town and parish councils already have dog waste bins at key points in their area and some also have bag dispensers near the waste bins, to further encourage dog owners to pick up after their dog.

    We have, with the agreement of North Yorkshire County Council, already sprayed stencils on the ground in dog fouling hot spots to remind irresponsible dog owners to pick up and bin their dog waste.

    For more information, please see the Take the Lead, Take the Bag leaflet.

    The Law

    Anyone in charge of a dog, who does not immediately clear up, is liable for a fine by the issue of a Fixed Penalty Notice. This applies on any land which the Council has designated under the Dogs (Fouling of Land) Act 1996.

    Failure to pay within 14 days, or repeat offenders, may be prosecuted in the magistrate's court and may face a penalty of up to £1000.

    Fixed Penalty Notices may be issued by the Council's Dog Warden and Animal Welfare Officer, local authority officers, Police Officers, Police Community Support Officers or any person with designated powers.

    The law applies to all areas of land in the open air, which is publicly accessible, with or without payment. This includes mostly publicly accessible areas within the 40mph speed restriction area of most towns and villages, play areas, sports fields, public parks, picnic areas, graveyards, the grounds of places of public worship and village greens.

    For more information please contact the Dog Warden or telephone 01653 600666.

     

     

  • Dog registration

    From April 2016 it will be compulsory for all dogs, over the age of 8 weeks, to be microchipped and for the details of the dogs keeper to be kept up to date on the microchip database.

    Where can I get my dog microchipped?

    Free Council Events: To find out when the next event is please visit the events calendar. (Please come early or be patient if you attend an event. All dogs must be 12 weeks old or over and accompanied by an adult (over 18).

    Some charities run free microchipping events. You should look at the Chip my dog website for details of local events.

    Your local vet will offer a microchipping service. However they will often charge for this service

    What is a microchip and how do they work?

    A microchip is a radio-frequency identification transponder covered in bio-glass no larger than a grain of rice. When a microchip scanner is passed over the skin of a dog, the implanted microchip emits an radio frequency signal, the microchip’s unique ID code is then displayed ion the scanner.

    Microchips do not contain a GPS (Global Positioning System) signal therefore lost or stolen dogs cannot be tracked by GPS.

    What is the purpose of the microchip database?

    To enable Local Authorities and charities trace the registered keeper of the dogs quickly and efficiently. It is estimated that lost and stray dogs cost Local Authorities and charities in excess of £32 million pounds every year.

    Are there any exemptions from microchipping dogs?

    Yes - The first exemption applies where a veterinarian has certified the dog as a working dog and docked its tail in accordance with the Animal Welfare Act 2006. In such cases the time limit for the dog to be microchipped and details recorded with a database is extended to 12 weeks. The dog can be passed on to a new keeper once it has been microchipped.

    The second exemption applies where a veterinarian certifies that a dog should not be microchipped because it could adversely affect its health. In such cases a vet would have to certify that this was the case and state when the exemption expired. The dog would then need to be microchipped on the expiry of the date stated on the certificate, unless a veterinarian issued a further exemption certificate because of ongoing concerns with the dog's health.

    Does it hurt my dog?

    No - it does not hurt the dog. It should be no more uncomfortable than receiving standard vaccination injections.

    Is there a fine or penalty for not getting my dog microchipped?

    Yes - you can be fined up to £500. If a dog isn't microchipped the Dog Warden and Animal Welfare Officer may serve a notice on the keeper of the dog requiring that they get the dog microchipped within 21 days. If a person fails to comply with the notice then they can be taken to Court and fined. The Dog Warden and Animal Welfare Officer may then also seize the dog, implant a microchip and recover the costs of doing so from the keeper of the dog.

    What information is held on the microchipping database?

    • The breeder's licence number and the name of the local authority by which they are licensed (if relevant)
    • The original name given to the dog by the breeder
    • The breed of the dog or a description if it is a crossbreed
    • The sex of the dog
    • The colour(s) of the dog e.g. blue, brindle and white
    • The most accurate estimate of the dog's date of birth which the keeper can give
    • If the keeper is the breeder then the exact date of birth should be known
    • The full name and address of the keeper (including the full postcode)
    • The contact telephone number(s) for the keeper
    • The name given to the dog by the keeper if different to those already recorded
    • The unique microchip number (NB: This may be found on the registration certificate issued by the database operator)

    What if I fail to keep my details on the database up to date?

    If the keeper fails to up date the database then they can be fined up to £500.

    Do microchipping databases charge fees for updating details?

    Yes - some databases do charge an administration fee each time you update your details. However some databases will allow you to alter your details many times for free after the keeper has made a one off premium payment, this premium payment can be as little as £16! You should speak to your database operator for more details.

    Microchipping Databases

    There are a number of microchipping databases. Some of the more frequently used databases are listed below:

    • Anibase 01904 487600
    • PetIdentity UK 01744 733229
    • PetLog 01296 336 579
    • PetProtect 0800 0778558
    • Pettrac 0800 6529977
    • Smarttrac 0844 5420999

    Dog Warden service

    Dangerous dogs (certain breeds) need to be registered - this is a service usually carried out by the local police. Some authorities may operate a voluntary dog registration scheme which will enable the dog to be returned to its owner if lost. We do not offer a dog registration scheme at present.

    Ryedale's Dog Warden provides educational support to encourage responsible dog ownership. The service also provides the opportunity to report stray or dangerous dogs or to complain about dog fouling or noisy dogs.

    The service is also responsible for the licensing of animal boarding and dog breeding establishments.

    Advice can be offered regarding feral cats and other animal welfare matters.

    Please contact the Dog Warden and Animal Welfare Officer on 01653 600666 ext. 208.

    Information and advice is available from the RSPCA and the Dog's Trust.

     

  • Dog wardens

    The Dog Warden and Animal Welfare Service is a high profile service, which undertakes all the Council's statutory functions with respect to dogs in order to protect the health and safety of people and to preserve amenity.

    Our Service Includes;

    • investigating complaints regarding dog fouling, stray dogs and barking dogs
    • providing advice to customers in relation to responsible dog ownership
    • providing educational talks and initiatives to promote responsible dog ownership, delivering talks to schools, youth groups and general public awareness campaigns
    • providing dog fouling information and the erection of signs throughout the district
    • liaising with parish/town councils over the provision of dog waste bins or dog waste bag dispensers
    • arranging special clean ups with the Council's Streetscene team and assisting other key organisations such as RSPCA and Police in relation to complaints regarding animal welfare
    • providing assistance and advice in relation to feral cats
    • licensing of a range of establishments including dog breeding, animal boarding and pet shops
    • pet identification

    Clean Neighbourhoods and Environment Act 2005: Dog Control Orders

    The Clean Neighbourhoods and Environment Act 2005 has given powers to the Council and town and parish councils to make Dog Control Orders.The regulations provide for five offences which may be prescribed in a Dog Control Order:

    • failing to remove dog faeces;
    • not keeping a dog on a lead;
    • not putting and keeping a dog on a lead when directed to do so by an authorised officer;
    • permitting a dog to enter land from which dogs are excluded; and
    • taking more than a specified number of dogs on to land.

    Existing dog byelaws and designations under the Dogs (Fouling of Land) Act 1996 are not affected by the introduction of the above legislation.

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    Dog Fouling

    dog foulingAnyone in charge of a dog, who does not immediately clear up after their dog, is liable for a fine by the issue of a Fixed Penalty Notice. This applies on any land which the Council has designated under the Dogs (Fouling of Land) Act 1996.

    Failure to pay within 14 days or repeat offenders may be prosecuted in the magistrate's court and may face a penalty of up to £1000.

    Fixed Penalty Notices may be issued by the Council's Dog Warden and Animal Welfare Officer, local authority officers, Police Officers, Police Community Support Officers or any person with designated powers.

    The law applies to all areas of land in the open air, which is publicly accessible, with or without payment. This includes mostly publicly accessible areas within the 40mph speed restriction area of most towns and villages, play areas, sports fields, public parks, picnic areas, graveyards, the grounds of places of public worship and village greens.

    Take the Lead, Take the Bag!

    Ryedale District Council, North Yorkshire Police, North Yorkshire County Council and Safer Ryedale Partnership are working in partnership to tackle dog fouling, which is one of the main anti social complaints identified by the Ryedale community.

    The partners are working together on a Programme called "Take the Lead, Take the Bag". The Programme aims to ensure that people are aware of their responsibilities to pick up after their dogs. Many town and parish councils already have dog waste bins at key points in their area and some also have bag dispensers near the waste bins to further encourage dog owners to pick up after their dog. The Council, with the agreement of North Yorkshire County Council has already sprayed stencils on the ground in dog fouling hot spots to remind irresponsible dog owners to pick up and bin their dog waste.

    Please see the downloadable leaflet.

    Caught Doing Right

    A further campaign "Caught Doing Right", was launched in 2013, to highlight the vast majority of responsible dog owners who do pick up after their dogs. The campaign aims not only to enforce the law, but also change behaviour and encourage dog owners to pick up and bin their waste. During patrols by the Dog Warden and Animal Welfare Officer and North Yorkshire Police, responsible owners are rewarded with a "Caught Doing Right" card which can then be entered into a free prize draw.

    Stray Dogs

    The Dog Warden and Animal Welfare Officer will respond to all complaints of stray dogs within the service standard of 1 working day. Any complaint of a stray dog(s) that is likely to cause a road accident or are roaming in packs will be dealt with urgently.

    There is no legal definition of a stray dog; however, the Council considers that a dog may reasonably be treated as a stray if it is roaming freely and not under the control of any person, irrespective of whether it has a home.

    • If the Dog Warden and Animal Welfare Officer has reason to believe that any dog found in a public place is a stray dog, the Warden may legally seize the dog and detain it
    • If the dog is seized, it is first checked for identification
    • If the dog is found to be persistently straying, it will be seized by the Dog Warden and Animal Welfare Officer and taken directly to kennels
    • The owner will be notified that the dog has been kennelled. The owner of any impounded dog will have to pay a stray charge of £25, plus the cost of kennelling fees and any veterinary costs before the dog will be released
    • If no contact can be made or if the dog does not have any identification then the dog will be taken straight to the holding kennels
    • Once at the holding kennels, the dog will remain there until it is claimed by the owner or for up to seven clear days after the date of seizure
    • If the dog is not claimed during this period then it will be re-homed
    • Only in extreme circumstances will a dog ever be 'put to sleep'. This normally happens if the dog is dangerous or on the advice of a veterinary surgeon if the dog is ill.

    See "Finding a dog" below for arrangements if you find a stray dog.

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    What to do if you lose a dog

    If you lose a dog during normal working hours please contact:

    Give a full description of the dog and where it was last seen. If the Dog Warden and Animal Welfare Officer has had any reports of stray dogs matching the description you give they will assist you in finding it.

    If you lose your dog outside normal working hours then contact the above telephone number and leave your and your dog's details on the voicemail and the Dog Warden and Animal Welfare Officer will contact you on the next working day to assist you.

    Alternatively, please telephone the Ryecare Service on 01653 697737 who will pass on the details to the Dog Warden and Animal Welfare Officer the next working day or, if you are fortunate to have your dog found and reported by a member of the public, put the finder of your dog in contact with you directly.

    Pet identification service

    It is distressing enough to loose your pet dog or cat, but if the animal is killed on the road, the owner may never find out. The Council are often called out to collect the bodies of any such pets on the road, but arrangements are in place to ensure that all such dogs and cats recovered by the Council are scanned for microchips, so we can advise the owners and bring them closure in such unfortunate events.

    For further information contact the Dog Warden and Animal Health Officer 01653 600666.

    What to do if you find a dog

    If you find a dog during normal working hours please contact the Dog Warden and Animal Welfare Officer on 01653 600666.

    If you find a stray dog outside of normal office hours you can either hold onto the dog until the next working day and arrangements will be made for collection or you can take it to one of the two appointed kennels by contacting the Ryecare Service on 01653 697737.

    If you are unable or unwilling to do either of the above, please contact the Ryecare Service on the above telephone number and, where practicable, a collection service will be arranged.

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    Collar and tag/microchipping

    It is a requirement of the Control of Dogs Order 1992 that dogs must wear a collar and tag at all times while in a public place or highway (subject to certain exemptions), even if they are microchipped. By putting a collar and tag on your dog you may enable somebody to return it to you if it becomes lost.

    The tag or collar must contain the owner's name and address on it. It is recommended that, that as well as your home phone number, you also add a mobile number (if you have one) to allow a finder to contact you if you are out looking for the dog. Offending dogs may be seized and treated as strays.

    The law is changing from 1 April 2016 to require that all dog owners have their pets micro-chipped. As a responsible dog owner you are strongly advised to get your pet micro-chipped. We are working with The Dogs Trust to promote micro-chipping and have made arrangements for participating vets to undertake this service free of charge.

    In addition a number of micro-chipping surgeries are been held at a number of locations around the district. For further details contact The Dog Warden and Animal Welfare Officer or tel: 01653 600666.

    Neutering

    In order to prevent unwanted puppies it is worth considering having your dog/bitch neutered or spayed. It could save you a lot of time and trouble and also bring recognised health and, in some cases, behavioural benefits to your dog e.g. reduced aggression.

    Neutering/spaying is carried out by most veterinary surgeries and it may be helpful to discuss the benefits of such an operation with your vet.

    Neutering is a simple operation carried out under a general anaesthetic. Bitches are 'spayed', which involves removing the womb and the ovaries. In a male dog the testicles are removed, this is called castration.

    Subsidised neutering and spaying is available via the Dogs Trust if you meet certain criteria. 

    Dangerous Dogs

    The main legislation that covers dangerous dogs is the Dogs Act 1871 and the Dangerous Dogs Act 1991.

    The Dogs Act 1871 makes it an offence to have a dog which is dangerous and not kept under proper control when in a public place, and also in places where the dog is on the owner's private property to which other people have a right of access.

    The Dangerous Dogs Act 1991 covers the law for the ownership of pit bull terriers, Japanese tosas, Dogo Argentino and Fila Braziliero. The Act also places restrictions on other dogs believed to be in danger to the public. The Act makes it an offence;

    • for a dog to be dangerously out of control in a public place or
    • by allowing it to enter a private property and while it is there, injuring any person, or
    • if there are grounds for reasonable apprehension that it will do so.

    A dog does not have to bite someone to be deemed dangerous. If you are convicted you can face a fine up to £5,000 and/or up to two years in prison in addition to the court ordering the destruction of the dog involved. The police also have a duty to deal with dangerous dogs.

    For more information, please see our Dangerous Dogs page.

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    Barking Dogs

    The Council investigates noise complaints under the terms of the Environmental Protection Act 1990.

    Complaints about barking or noisy dogs should initially be forwarded to the Dog Warden and Animal Welfare Officer.

    1. The Officer will initially contact you to discuss the details of your complaint
    2. With your agreement, the Officer will make contact with the owner of the dog and offer advice on preventing or minimising the noise
    3. If the problem continues you will be required to keep diary records of the dates and times the dog/s is/are barking and how the noise affects you
    4. The diary records should then be submitted for assessment
    5. If the complaint is deemed to require further investigation, an Environmental Health Officer will take over the supervision of the complaint

    You will be kept advised of the action we are taking during investigations. Where verbal information is given, this can be confirmed in writing if requested.

    Further Information

    The Royal Society for the Prevention of Cruelty to Animals (RSPCA) can provide specialist animal welfare information and advice. Please contact them at their website below, call their Yorkshire and North East Headquarters on 0113 234 2144, or write to them at PO Box BR29, Leeds, LS13 2XL. The 24 hour RSPCA cruelty line is 0870 55 55 999 (calls at national rate).

    The Government Department for Environment, Food and Rural Affairs (DEFRA) website contains detailed information about their work on pet welfare and animal cruelty.

    Alternatively please contact the Dog Warden and Animal Welfare Officer on 01653 600666.

     

     

  • Pest control

    The Council offers a pest control service to both domestic and business premises.

    Our Pest Control Service offers:

    • free advice from qualified Pest Control Officers
    • a professional backup service from Environmental Health Officers
    • a free service for bedbugs, cockroaches at domestic premises (excluding land and outbuildings outside the normal domestic use)
    • a flat rate charge for the treatment of rats at domestic premises (excluding land and outbuildings outside the normal domestic use)
    • a domestic service for mice (which may include up to three visits) and insects for a competitive fixed price
    • a concessionary flat charge is applicable to all householders in receipt of housing or council tax benefit
    • a free insect identification service
    • free estimates for commercial pest control contracts
    • guaranteed, fully-documented commercial pest control contracts at competitive rates to comply with food safety and Farm Assured requirements
    • a free survey and advice on flying insect control, including the supply of electric fly killers at discounted prices which carry a five year guarantee (excluding bulbs)

    We will:

    • use poisons safely and give you advice sheets including health and safety requirements
    • have access to technical back up services from our Environmental Health Officers
    • respond within one working day to requests considered a public health danger
    • respond within three working days of your request for a service other than a pre-arranged appointment
    • arrange to visit you, on request, within normal office hours
    • identify pests within seven working days with technical advice and follow up treatments where necessary
    • supply quality fly killing units supported by an advisory service without additional cost of contractual obligations

    You can help us to provide a good service by:

    • recognising that the materials we use can be harmful to humans, pets and wildlife, following the instructions in our advice sheets and never attempting to interfere with baits and poisons
    • keeping any appointment you make with us or advising us in good time if you need to cancel
    • signing the work sheet which our Pest Control Officer will give you
    • paying promptly for any service you receive
    • by advising our service staff of any dangerous or unsafe areas

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    How much does the service cost?

    Advice and estimates are free.

    A fixed cost is charged for most domestic treatments with the exception of bedbugs and cockroaches at domestic premises. This is set annually and covers the cost of one complete treatment.

    Pest control charges
    Pests treated  Unit of Charge  £ Charge 2017/18 (incl vat) 
    Casual treatments – commercial (plus materials)  Per hour  £70.80
    Small commercial rodent treatments (up to 3 visits)  Per treatment  £168.00
    Domestic Insects e.g. ants, flies, beetles  Per visit  £62.00
    Mice, fleas or squirrels (up to 3 visits)  Per treatment  £64.00
    Wasps  Per visit  £54.00
    Special domestic  Per visit  £103.00
    Rats domestic  Per treatment  £23.00
    Concessionary flat charge for householders on Council Tax Support or Housing Benefit  Per visit  £30.00

    The Council's Online Payment System is available if you wish to pay for a treatment electronically.

    Commercial contracts are set on a time and materials basis. The costs are individually assessed as part of our free estimate.

    Further details can be obtained from Pest Control or telephone 01653 600666.

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    How can you contact us?

    For general service enquiries, you can

    • Email us at Pest Control.
    • Telephone us on 01653 600666 between 9.00 am and 4.00 pm Monday to Friday.
    • Send us a fax on 01653 696801

    Or you can write to us at:

    Pest Control
    Health and Environmental Services
    Ryedale District Council
    PO Box 67
    Ryedale House
    Malton
    YO17 7ZG

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    Customer satisfaction

    We try to get things right first time, but know that sometimes things go wrong. If you are unhappy, please complain in the first instance to the unit providing the service. You can complain by phone, letter, by email or by fax.

    If you have a complaint, or compliment about the service, please contact us by email to Pest Control, telephone 01653 600666 or write to:

    Pest Control
    Health and Environmental Services
    Ryedale District Council
    PO Box 67
    Ryedale House
    Malton
    YO17 7ZG

    Your complaint will be investigated and we will send you a response within 5 working days or, if this is not possible, we will send you an acknowledgement letter detailing when you can expect a full response. If you are not satisfied with the response, you have the right to refer your complaint to a higher level through the Council's Complaints Procedure.

    If you would like to request a copy of the Council's Complaints Procedure in writing, or you need further help or advice about making a complaint, you can contact the Business Support Manager or telephone 01653 600666.

    You can also complete our online complaints form.

     

  • Pet burial

    If you wish to bury your family pet in your garden, check that the body is buried at least 1.25m deep and well away from ponds, streams, wells, underground pipes and cables.

    More information as available from the Dogs Trust.

  • Stray animals

    Information on the Dog Warden Service, what we do and what you can do to ensure your dog stays safe. What to do if you lose a dog, see or find a stray dog and who to contact.

    What is a stray dog?

    • if it is roaming freely;and
    • not under the control of any person, irrespective of whether it has a home.

    What we do

    • We patrol the district to identify and seize stray dogs. The dogs are then held at our authorised kennels and the owners (if known) are informed
    • Once at the holding kennels, the dog will remain there until it is claimed by the owner or for up to seven clear days after the date of seizure
    • If the dog is not claimed during this period, it will then be re-homed
    • Only in extreme circumstances will a dog ever be 'put to sleep'. This normally happens if the dog is dangerous or, if the dog is ill, on the advice of a veterinary surgeon
    • It is our policy is that stray dogs are rehomed or passed onto local rehoming charities

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    Collars and tags

    • By law, dogs must wear a collar and tag at all times while in a public place or highway (subject to certain exemptions) even if they are microchipped.
    • The tag or collar must contain the owner's name and address.
    • It is recommended that, as well as your home phone number, you also put a mobile number on, if you have one, to allow a finder to contact you if you are out looking for the dog.
    • Offending dogs may be seized and treated as strays.

    Losing a dog

    If you lose a dog during normal working hours please contact:

    • the Dog Warden Service on 01653 600666 ext 208;
    • any local vets to find out if anyone has handed it in or reported it as a stray dog;
    • give a full description of the dog and where it was last seen.The Dog Warden and Animal Welfare Officer keeps a register of lost and found dogs.
    • Alternatively you can report a lost dog by using the Animal Problem Reporting Form.

    If you lose your dog outside normal working hours please contact:

    • the Dog Warden Service on 01653 600666 ext 208 and leave your and your dog's details on the voice mail. The Dog Warden and Animal Welfare Officer will contact you on the next working day to assist you. Please also consider that your dog may have been collected by an animal warden from a neighbouring authority, see Ryedale Information - other Local Authorities.
    • Alternatively you can report a lost dog by using the Animal Problem Reporting Form.

    Finding a dog

    If you find a stray dog during normal working hours please contact:

    If you find a stray dog outside normal office hours:

    • you can either hold onto the dog until the next working day and arrangements will be made for collection ; or
    • you can take it to the authorised kennels by contacting the Ryecare Service on 01653 697737. The Council does not provide a collection service for stray dogs out of hours and the police will not accept them.

    For further information contact the Dog Warden and Animal Welfare Officer or telephone 01653 600666 ext. 208.

     

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